MARK STANIMIR
Summary
Offering blend of strategic thinking and relationship-building capabilities, eager to learn and excel in dynamic sales environment. Produces innovative sales strategies and effective communication techniques to engage clients and drive business growth. Ready to use and develop strategic planning and client management skills in my next role.
Overview
33
33
years of professional experience
Work History
Director of Sales and Service
MINELLI BIKES
08.2020 - 12.2024
- Enhanced customer satisfaction levels by addressing concerns promptly and providing tailored solutions.
- Achieved regional sales targets through effective territory management and relationship building with key clients.
- Established strong partnerships with industry influencers to expand brand recognition and drive business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Built relationships with customers and community to establish long-term business growth.
Jewelry Store Manager
Joaillerie Signature
12.2010 - 03.2020
- Increased sales by implementing innovative marketing strategies and promoting high-quality jewelry products.
- Selected merchandise collections based on market trends analysis to maximize sales potential within the community served by the store location.
- Resolved customer complaints effectively, fostering positive relationships with clientele and ensuring their satisfaction with products and services provided.
- Implemented store policies and procedures to maintain a safe, clean, and efficient work environment.
- Coordinated repair services for customers' damaged or defective jewelry items thus ensuring timely resolution of issues leading to increased repeat business.
- Managed inventory effectively, ensuring optimal stock levels and minimizing losses due to theft or damage.
- Continuously assessed store layout and visual merchandising displays, making adjustments as needed to enhance customer engagement and product appeal.
- Delivered exceptional customer service by addressing client needs promptly and professionally.
- Cultivated strong relationships with vendors, negotiating favorable terms for product purchases and delivery schedules.
- Organized in-store events for promotional purposes, attracting new clients and boosting overall revenue.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Jewelry Store Manager
Orly Jewelers
01.2001 - 12.2010
- Increased sales by implementing innovative marketing strategies and promoting high-quality jewelry products.
- Selected merchandise collections based on market trends analysis to maximize sales potential within the community served by the store location.
- Resolved customer complaints effectively, fostering positive relationships with clientele and ensuring their satisfaction with products and services provided.
- Implemented store policies and procedures to maintain a safe, clean, and efficient work environment.
- Coordinated repair services for customers' damaged or defective jewelry items thus ensuring timely resolution of issues leading to increased repeat business.
- Managed inventory effectively, ensuring optimal stock levels and minimizing losses due to theft or damage.
- Continuously assessed store layout and visual merchandising displays, making adjustments as needed to enhance customer engagement and product appeal.
- Delivered exceptional customer service by addressing client needs promptly and professionally.
- Cultivated strong relationships with vendors, negotiating favorable terms for product purchases and delivery schedules.
Jewelry Consultant
Birks & Mayors
01.1992 - 05.2000
- Handled customer inquiries professionally, resolving issues promptly to uphold the brand''s reputation for outstanding service quality.
- Boosted sales revenue through effective upselling techniques and in-depth product knowledge.
- Assisted clients with selecting the perfect jewelry pieces for special occasions, such as weddings and anniversaries.
- Increased repeat business by developing rapport with clients and following up on past purchases to offer complementary products or services.
- Developed a loyal client base by consistently delivering exceptional service and maintaining strong relationships with customers.
- Conferred with customers about jewelry preferences and sizing requirements to understand needs.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Greeted customers, helped locate merchandise, and suggested suitable options.
Education
DES -
Loyola High School
Montreal, QCDEC - Law And Social Justice
Marianopolis College
Montreal, QCSkills
- Sales training and leadership
- Revenue growth
- Deal closing
- Client relationship management
- Social media marketing
- Social media savvy
- Customer order management
- Shipping and receiving oversight
- Product and service promotion
- Customer complaint resolution
- Customer billing
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Director of Sales and Service
MINELLI BIKES
08.2020 - 12.2024
Jewelry Store Manager
Joaillerie Signature
12.2010 - 03.2020
Jewelry Store Manager
Orly Jewelers
01.2001 - 12.2010
Jewelry Consultant
Birks & Mayors
01.1992 - 05.2000
DES -
Loyola High School
DEC - Law And Social Justice
Marianopolis College
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