Mark Stalker

• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
• Kept detailed records of daily activities through online customer database.
• Attended monthly sales meetings.
• Enhanced customer satisfaction with timely and accurate claims resolutions.
• Handled claims consistent with client and corporate policies, procedures, best practices and regulations.
• Delivered goods and products to customer on time and in excellent condition.
• Followed proper safety procedures and protocols while loading, unloading and operating vehicles.

• Managed and motivated employees to be productive and engaged in work.
• Onboarded new employees with training and new hire documentation.
• Improved safety procedures to create safe working conditions for workers.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

• Delivered goods and products to customer on time and in excellent condition.
• Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
• Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
• Communicated with dispatchers and other personnel to coordinate transportation schedules.
• Provided exceptional customer service, addressing concerns and resolving issues promptly.

• Enhanced safety by diligently monitoring and plowing designated routes during snowstorms.
• Prevented damage to private property during plowing activities, employing precise maneuvering skills.
• Performed snow removal tasks during winter months by shoveling, plowing and sanding.

• Conducted thorough pre-trip inspections to ensure the safety of the vehicle, equipment, and cargo before each journey.
• Maintained exceptional safety records while transporting oversized loads, conducting thorough pre-trip inspections, and complying with all regulations.
• Provided proper load securement according to industry standards, guaranteeing safe transportation of oversized cargo.
• Maintained a safe driving record, adhering to all traffic rules and regulations.

• Followed all relevant traffic laws and safety regulations.
• Delivered goods and products to customer on time and in excellent condition.
• Maintained professional and friendly demeanor during deliveries to uphold company reputation.
• Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
• Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.

• Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
• Followed all relevant traffic laws and safety regulations.
• Delivered goods and products to customer on time and in excellent condition.
• Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
• Maintained professional and friendly demeanor during deliveries to uphold company reputation.

• New business development personal Insurance lines
• Built strong relationships with clients through consistent communication and excellent customer service.
• Responded to customer calls swiftly to resolve issues and answer questions.
• Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.

• New business development personal Insurance lines
• Built strong relationships with clients through consistent communication and excellent customer service.
• Responded to customer calls swiftly to resolve issues and answer questions.
• Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.

• New business development personal Insurance lines
• Built strong relationships with clients through consistent communication and excellent customer service.
• Responded to customer calls swiftly to resolve issues and answer questions.
• Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.

• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
• Developed sales growth in the territory with the current dealer base and prospecting for new accounts
• Educated clients on new products to increase customer engagement with brand.
• Increased Panasonic's market share with each dealer
• Exceeded budget 8 out of 9 years
• Provided regular territory activity reports, and administered all dealer-related processes including price protections, MDF and Spiff claims
• Provided regular competitive feedback
• Created customized proposals for customer business transactions
• Oversaw sales forecasting, goal setting and performance reporting for all accounts
• Provided dealer training and merchandising
• Participated in dealer sales events
• Participated Trade Shows
• Developed customized B2B marketing promotion which was later expanded to the region
• Developed radio promotion resulting in a 190% increase in business for the quarter.

• Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
• Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
• Met with clients to discuss assets, expenses, and long-term and short-term investment goals to devise personalized financial plans.
• Developed comprehensive financial plans for clients to achieve short-term and long-term goals.
• Ensured compliance with industry regulations and company policies while serving clients'' best interests.

During my first time with nearly 20 years with Panasonic Canada I held various roles staring as a Customer Service Representative, Product Training Specialist, National Accounts Manager and Regional Account Manager. Unfortunately the 2008/2009 recession resulted in a company wide layoffs.