Mark Singleton
St. John’s,NL
Summary
Organized and dependable candidate with strong written and oral communication skills. Ability to work as part of a team to meet professional goals.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
1
1
Language
Work History
Adult Basic Education Job Shadowing
Stella’s Circle
01.2020 - 03.2020
- Spent time in a classroom while the teacher was giving instructions to the students
- Spent time tutoring some of the students one-on-one with reading and other class-related material
- Gained valuable experience in the not-for-profit sector and got to gain some experience in my desired career path.
Conservation Corps of Newfoundland and Labrador
O’Brien Farm
06.2019 - 08.2019
- Worked outside in all weather conditions
- Enhanced habitat restoration efforts by removing invasive species and planting native vegetation.
- Built and painted a fence
- Reached out to members of the community to schedule presentations about environmental issues
- Collected samples for Memorial University's Biology Department
- Organized games for children
- Extensive experience in public speaking
- Worked as part of a team to complete the tasks assigned to us in an efficient manner
- Strengthened professional communication abilities through engaging with the public, presenting project updates, and reporting findings to supervisors
Guest Support Worker
The Gathering Place
10.2022 - 10.2023
- Ensured that guests were having their needs met
- Established and maintained appropriate relationships with the guests
- Was able to maintain my professionalism in crisis situations
- Ensured the security of guest’s belongings while staying in the shelter
- Regularly participated in staff meetings.
Child and Youth Care Worker
Waypoints
05.2020 - 10.2022
- Ensured the safety of the young people in our care
- Established positive relationships through communication
- De-escalated crises using NVCI (Non-Violent Crisis Intervention)
- Administered medication in a timely and accurate manner
- Documented the events that happened during shift in a concise and detailed manner
- Consulted my co-workers on the best decision to make in a given situation
- Adhered to protocols put in place by social workers to ensure the safety of the youth.
- Performed general housekeeping and cleaning tasks.
- Cleaned and straightened work areas to maximize productivity and safety.
- Adhered to company policies, safety procedures, and performance standards.
Student Tour Guide
Basilica of St. John the Baptist
06.2016 - 08.2018
- Welcomed visitors in a friendly manner
- Tracked and recorded number of visitors to the Basilica and the museum
- Coordinated with fellow tour guides to create a consistent and seamless visitor experience.
- Utilized public speaking skills to engage large audiences during presentations about the Basilica and the history of St. John's.
- Participated in Basilica Heritage Foundation dramatic production
- Ensured the Basilica was clear of any potential safety hazards
- Worked on museum maintenance.
- Received positive feedback from visitors, contributing to an improved reputation for the institution.
- Established strong connections with fellow tour guides, fostering a positive and supportive team environment.
Education
Associate of Arts - Psychology
Memorial University
St. John’s, NL 05.2014 - 05.2020
Bachelor of Arts - Criminology Certificate
Memorial University
St. John's, NL 05.2020 -
Skills
Relationship Building
undefinedHighlight Of Qualifications
- Received Bronze Award in Duke of Edinburgh program
- Experienced tour guide
- Take direction well, respectful and cooperative
- Hardworking and take pride in doing a good job
- Dependable and able to work independently
- Have volunteer experience
- Valid driver’s license and access to own vehicle
- Able to provide Clear Certificate of Conduct and Vulnerable Sector Check
- Certified in Mental Health and Emergency First Aid
- Knowledgeable with Microsoft Office and OneNote
Volunteer Experience
- Dish Washer, The Gathering Place, Made sure the dining area always had clean dishes, Interacted with guests to make sure they had everything they needed
- Orientation, Memorial University, Created a welcoming environment for new students coming to MUN, Used effective communication and social skills to work together with others
- Make Midterm Matter, Memorial University, Helped organize a bingo game for the residents of Agnes Pratt Mercy Home, Escorted residents from their rooms to the bingo hall, helped them during the game, and escorted them back to their rooms when the game ended
- Volunteered with the SPCA, Helped them keep inventory of their clothes, Sorted donated clothing at a thrift store run by the SPCA
- Participated in a focus group, The Rooms, Hosted by The Rooms to see how they can make their exhibits better
References
- Ms. Anne Walsh, 709-725-3939, amfwalsh@gmail.com
- Hillary Bellows, 709-327-7610, hillarybellows@gatheringstjohns.ca
- Jon Bennet, 709-765-0731, bennet.jon@outlook.com
Timeline
Guest Support Worker
The Gathering Place
10.2022 - 10.2023
Child and Youth Care Worker
Waypoints
05.2020 - 10.2022
Bachelor of Arts - Criminology Certificate
Memorial University
05.2020 -
Adult Basic Education Job Shadowing
Stella’s Circle
01.2020 - 03.2020
Conservation Corps of Newfoundland and Labrador
O’Brien Farm
06.2019 - 08.2019
Student Tour Guide
Basilica of St. John the Baptist
06.2016 - 08.2018
Associate of Arts - Psychology
Memorial University
05.2014 - 05.2020
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