MARK SHENODA
Vaudreuil-Dorion,QC
Summary
Organized and detail-oriented banking professional with 2+ years of experience in cash handling, customer service, and personal banking operations. Mutual Funds–licensed (IFSE) with solid knowledge of regulatory standards and financial products. Demonstrated ability to support advisors, maintain accurate records, and deliver personalized client service. Skilled communicator with proven sales abilities, strong attention to detail, and a deep understanding of the banking industry.
Overview
6
6
years of professional experience
2025
2025
years of post-secondary education
Work History
Bank Teller
Royal Bank of Canada, RBC
07.2023 - Current
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Maintained friendly and professional customer interactions.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Outside Sales Representative
Radio Cina 106.3 FM
05.2020 - 03.2024
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Built relationships with customers and community to promote long term business growth.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
Flooring Sales Specialist
Home Depot
04.2022 - 06.2023
- Followed up with customers to assess satisfaction, answer questions, and resolve concerns.
- Maintained in-depth understanding of all available brands and types of flooring available to customers.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Drove team revenue totals by bringing in top sales numbers.
Cashier
Couche-Tard
01.2020 - 03.2022
- Greeted customers entering store and responded promptly to customer needs.
- Performed cash, card, and check transactions to complete customer purchases.
- Worked flexible schedule and extra shifts to meet business needs.
- Handled cash with high accuracy and took care to check bills for fraud.
Education
BBA - Finance
Concordia University
Montreal, QC 09.2025 - 12.2025
High School Diploma -
Virtual High School
Bayfield, ONSkills
- Attention to detail
- Professionalism and courtesy
- Money handling
- Deposit and withdrawal management
- Listening and comprehension
- Customer relationship development
- Cross-Border Banking awareness
- Relationship building
- Time management
- Sales and Cross-selling
- Customer relationship management (CRM)
- Confidentiality awareness
Languages
- English
- French
- Arabic
Timeline
BBA - Finance
Concordia University
09.2025 - 12.2025
Bank Teller
Royal Bank of Canada, RBC
07.2023 - Current
Flooring Sales Specialist
Home Depot
04.2022 - 06.2023
Outside Sales Representative
Radio Cina 106.3 FM
05.2020 - 03.2024
Cashier
Couche-Tard
01.2020 - 03.2022
High School Diploma -
Virtual High School