MARK SHENODA
Summary
Detail-oriented professional with a strong background in banking operations and customer service, excelling in cash handling, transaction processing, and client relationship management. Proven ability to deliver exceptional service while ensuring accuracy and efficiency in high-paced banking environments. Skilled in identifying customer needs, promoting financial products, and contributing to operational excellence. Currently pursuing a Bachelor’s degree in Computer Science, combining technical and analytical skills to enhance problem-solving and streamline processes. Adept at collaborating across teams and maintaining a strong focus on client satisfaction and organizational success.
Overview
5
5
years of professional experience
Work History
Bank Teller
Royal Bank of Canada, RBC
07.2023 - Current
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Maintained friendly and professional customer interactions.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Outside Sales Representative
Radio Cina 106.3 FM
05.2020 - 03.2024
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Built relationships with customers and community to promote long term business growth.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
Flooring Sales Specialist
Home Depot
04.2022 - 06.2023
- Followed up with customers to assess satisfaction, answer questions, and resolve concerns.
- Maintained in-depth understanding of all available brands and types of flooring available to customers.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Drove team revenue totals by bringing in top sales numbers.
Cashier
Couche-Tard
01.2021 - 03.2022
- Greeted customers entering store and responded promptly to customer needs.
- Performed cash, card, and check transactions to complete customer purchases.
- Worked flexible schedule and extra shifts to meet business needs.
- Handled cash with high accuracy and took care to check bills for fraud.
Education
Bachelor - Computer Science
Concordia University
Montreal, None05-2028
High School Diploma -
Virtual High School
Bayfield, ON06-2024
Skills
- Attention to detail
- Professionalism and courtesy
- Money handling
- Deposit and withdrawal management
- Listening and comprehension
- Customer relationship development
Languages
English
Native or Bilingual
French
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Bank Teller
Royal Bank of Canada, RBC
07.2023 - Current
Flooring Sales Specialist
Home Depot
04.2022 - 06.2023
Cashier
Couche-Tard
01.2021 - 03.2022
Outside Sales Representative
Radio Cina 106.3 FM
05.2020 - 03.2024
Bachelor - Computer Science
Concordia University
High School Diploma -
Virtual High School
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