Mark Sheehan
Vancouver,BC
Summary
An empathic, passionate, and reliable Master's student in Counselling Psychology seeking a practicum placement to fulfill degree requirements and to improve my counselling skills. I am currently transitioning from a successful career in the tech industry to a career in non-profit leadership and counselling. I am committed to helping clients work toward healing, finding their purpose, and gaining self-sufficiency through a person-centric and strengths-based approach. With over 600 hours of direct crisis counselling experience, I am an exceptional communicator and team player who has developed the skills to stay calm under pressure and to work hard to achieve my goals.
Overview
9
9
years of professional experience
Work History
Program Director, Community Learning & Engagement
The Crisis Centre of BC
Vancouver, BC
03.2024 - Current
- Lead organizational planning for the CLE team that aligns with the organization’s strategic plans and goals
- Ensure that education program and project goals are met, delivered on time, on budget, and to the level of quality that is in line with the expectations of the Centre.
- Develop, modify, and evaluate Community Education workshops, training, and program materials for updates and improvements that are in line with industry best practices
- Establish and nurture relationships with potential community partners to determine gaps and opportunities for CLE programming
- Hire, train and coach all CE team members
Manager, Community Learning and Engagement
The Crisis Centre of BC
Vancouver, BC
11.2021 - 03.2024
- Planned, implemented, and managed a new CRM system, Monday.com, for all customer interactions and project management tasks
- Managed and worked with all of the Crisis Centre’s most strategic clients to establish value-driven, outcomes-focused partnerships that ensure they achieved their training goals
- Developed and executed strategies to promote programming and grow client base and revenue – resulting in a revenue increase of 168% in year one
- Overhauled workshop booking process to streamline the user experience and reduce needed resources per booking
- Trained 2000+ community members in crisis and suicide prevention skills
Crisis Service Responder
The Crisis Centre of BC
Vancouver, BC
06.2021 - 11.2022
- Respond to incoming and outgoing crisis calls with efficiency and proficiency
- Screen for lethality and any other risk in all calls and chats, as well as assess and support risk management and safety planning
- Complete all documentation with speed and accuracy
- Consult and debrief with DS Staff whenever there is a possible need for breaching confidentiality, activating emergency response, or any other complex decision-making is required for service delivery
Various Marketing and Management Roles In Tech Ind
Various
Vancover, BC
04.2015 - 11.2022
- Employment Marketing Manager – Traction on Demand (Vancouver, BC)
June 2021 – Nov 2022 - Marketing and Operations Leader – Scout Talent (Vancouver, BC)
September 2020 – April 2021 - Marketing and Business Development Specialist – Employment Office & Scout Talent (Vancouver, BC) October 2018 – September 2020
- Senior Business Development Specialist – Every Market Media (Chicago, IL) April 2015 – June 2017
Education
Master of Arts - Counselling Psychology
Yorkville University
Toronto, ON10-2025
Master of Science - Digital Marketing
UCD Michael Smurfit Graduate Business School
Dublin, Ireland09-2014
Bachelor of Commerce - Marketing And Management
University College Dublin
Dublin, Ireland06-2012
Skills
- De-Escalation Techniques
- Safety Planning
- Suicide Prevention
- Reflective listening
- Strategic leadership
- Process Improvement
Volunteer Experience
Volunteer Crisis Services Responder
The Crisis Centre of BC, Jun 2019 - Jun 2021
The Distress Services Program, accredited by the American Association of Suicidology, provides 24 hour service to the community including:
- Emotional support;
- Help to navigate ongoing mental health concerns;
- Management of suicide crisis;
- Identifying resources for short and long term support; and
- Skills for coping with situational crises
Hobbies
- Reading Fantasy and Sci-Fi Novels
- Playing Dungeons and Dragons
- Camping, Hiking, Swimming, Gym
- Spending time with friends
Timeline
Program Director, Community Learning & Engagement
The Crisis Centre of BC
03.2024 - Current
Manager, Community Learning and Engagement
The Crisis Centre of BC
11.2021 - 03.2024
Crisis Service Responder
The Crisis Centre of BC
06.2021 - 11.2022
Various Marketing and Management Roles In Tech Ind
Various
04.2015 - 11.2022
Master of Arts - Counselling Psychology
Yorkville University
Master of Science - Digital Marketing
UCD Michael Smurfit Graduate Business School
Bachelor of Commerce - Marketing And Management
University College Dublin
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