Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

MARK SANTOS

Saskatoon,SK

Summary

Knowledgeable professional with expertise in the restaurant and hotel industry. Proven track record of consistently meeting and exceeding customer expectations and improving operational efficiency. Adept at leading and motivating teams to provide exceptional customer service and quality products. Committed to creating an enjoyable and positive work environment for all employees.

Overview

11
11
years of professional experience
1
1
Certification

Work History

LIFEGUARD STAFF

Royal Caribbean Cruise Line
09.2019 - 11.2023
  • Enforced pool rules among swimmers and patrons in order to maintain safe swimming conditions.
  • Remained alert and vigilant at all times while on duty observing swimmers closely for signs of distress or danger.
  • Administered CPR, First Aid, AED when necessary.

GALLEY STEWARD

Royal Caribbean Cruise Line
11.2018 - 09.2019
  • Wash rinse sanitize dishes, pots, pans,and all other galley utensils.
  • Maintained cleanliness of galley areas and equipment in accordance with health regulations.
  • Handle and dispose of chemicals and food waste.
  • assists with food preparation and meal planning.

RESTAURANT WAITER

LENOX HOTEL
11.2016 - 10.2018
  • Demonstrated excellent customer service skills by promptly taking orders, delivering food and beverages, and addressing any customer concerns or complaints.
  • Ensured tables were properly set up before seating guests and cleared promptly after meal completion.
  • making menu recommendations and answering questions.
  • Monitor guest satisfaction and report issues to management promptly.

GALLEY STEWARD

THE MANILA HOTEL
02.2014 - 07.2014
  • Wash rinse sanitize dishes, pots, pans,and all other galley utensils.
  • Maintained cleanliness of galley areas and equipment in accordance with health regulations.
  • Handle and dispose of chemicals and food waste.
  • assists with food preparation and meal planning.

ROOM ATTENDANT

LISLAND RAINFOREST RESORT
05.2013 - 01.2014
  • Change bed linen and make beds.
  • Stocked and organized supplies in guest rooms, ensuring all items were present and in proper condition.
  • Replenished hotel rooms with drinking glasses, linens, and bathroom supplies to maintain adequate stock of items for guest.

Education

ASSOCIATE OF HOTEL AND RESTAURANT MANAGEMENT -

COLEGIO DE DAGUPAN
DAGUPAN CITY, PHILIPPINES
04.2013

Skills

  • Team Player
  • Fast learner
  • Communication Skills
  • Multitasking Skills
  • Professionalism
  • Customer service

Accomplishments

  • EMPLOYEE OF THE MONTH / 05/2019 - Royal Caribbean Cruise Line
  • EMPLOYEE OF THE YEAR NOMINEE / 02/2020 - Royal Caribbean Cruise Line


Certification

  • On The Job Training (242) Hours | Leisure Coast Resort
  • Housekeeping Management in Actual practice |Leisure Coast Resort

Timeline

LIFEGUARD STAFF

Royal Caribbean Cruise Line
09.2019 - 11.2023

GALLEY STEWARD

Royal Caribbean Cruise Line
11.2018 - 09.2019

RESTAURANT WAITER

LENOX HOTEL
11.2016 - 10.2018

GALLEY STEWARD

THE MANILA HOTEL
02.2014 - 07.2014

ROOM ATTENDANT

LISLAND RAINFOREST RESORT
05.2013 - 01.2014

ASSOCIATE OF HOTEL AND RESTAURANT MANAGEMENT -

COLEGIO DE DAGUPAN

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