Mark Saclolo
San Jose
Summary
Organized Assistant Store Manager with a background in managing staff, driving sales, and providing exceptional customer service. Skilled in inventory control and visual merchandising with strong ability to multitask and function effectively in high-pressure environments. Demonstrated impact in enhancing store operations efficiency, improving team productivity, and increasing customer satisfaction. Known for strategic planning skills and commitment to achieving company goals.
Overview
15
15
years of professional experience
Work History
Assistant Store Manager
DD's Discount Store
Sunnyvale
04.2018 - Current
- Processed daily paperwork, balanced register drawers, produced staffing schedules, and prepared deposits.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Oversaw inventory management through cycle counts, audits, and shrinkage control.
- Resolved customer problems by investigating issues, answering questions, and building rapport.
- Strengthened workflow productivity by hiring, managing, and developing top talent.
- Improved store status by implementing process improvements and identifying performance gaps for corrective action.
- Corrected operational discrepancies by developing and executing process improvements.
Assistant Store Manager
Party City
Cupertino
09.2010 - 04.2018
- Assisted in the overall day-to-day operations of the store, including the continuous development of effective store associates to achieve desired sales and results.
- Coached and developed store associates through formal and informal interactions.
- Set schedules and delegate assignments based on team strengths to optimize floor coverage and service levels.
- Interviewed and vetted job applicants to make effective hiring decisions, and fill vacancies with strong team members.
- Handled scheduling for store shifts across 7-day work weeks to achieve adequate staffing.
- Oversaw daily operations of the store, including inventory and supply restocking, cash handling, and assisting customers.
- Trained staff on daily duties, supervised, and provided feedback, resulting in improved performance and customer satisfaction.
Education
Some College (No Degree) - Business Management
Mission San Jose
Fremont, CASkills
- Store operations oversight
- Employee supervision and motivation
- Staff training and development
- Supervision and training
- Recruiting and hiring
- Employee development
- Schedule management
References
References available upon request.
Timeline
Assistant Store Manager
DD's Discount Store
04.2018 - Current
Assistant Store Manager
Party City
09.2010 - 04.2018
Some College (No Degree) - Business Management
Mission San Jose
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