Summary
Overview
Work History
Education
Skills
Timeline
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Mark Saclolo

San Jose

Summary

Dynamic Manager with a proven track record at Autoglass Masters and Party City, excelling in customer service and office administration. Expert in maintaining confidentiality and managing financial records, while enhancing operational efficiency. Skilled in employee supervision and fostering a collaborative team environment, ensuring high productivity and satisfaction.

Overview

14
14
years of professional experience

Work History

Office Manager

Autoglass Masters
01.2017 - 02.2025
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.

Assistant Store Manager

Party City
09.2010 - 01.2017
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Created and maintained safe and secure work environments for employees.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Education

GED -

James Lick High School
San Jose, CA
06-2001

Skills

  • Customer service
  • Office management
  • Organizational skills
  • Office administration
  • Payroll processing
  • Bookkeeping
  • Document management
  • Employee supervision
  • Staff management
  • Operations management
  • Payroll and budgeting

Timeline

Office Manager

Autoglass Masters
01.2017 - 02.2025

Assistant Store Manager

Party City
09.2010 - 01.2017

GED -

James Lick High School

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Mark Saclolo