Mark Ryder
Oakville,Canada
Summary
Results-driven Sales Manager with proven success in leading sales teams to achieve targets and expand market reach. Skilled in developing effective sales strategies, fostering client relationships, and identifying new business opportunities. Demonstrated ability to improve team performance through coaching and motivational techniques. Consistently enhanced revenue growth by implementing innovative sales tactics and optimizing operational processes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sales Manager
Musket Transport
Burlington, ON
02.2024 - Current
- Collaborated with the Marketing Team to revamp online and physical marketing materials, aligning them with the current sales pipeline and target audience
- Partnered with the Director of Operations and Accounting to streamline the Credit Application process, improving client accessibility and facilitating efficient due diligence for the Accounting Team
- Advocated for transitioning the Sales Pipeline from Excel to a CRM, projected to achieve soft savings of approximately $15,000
- Proposed and supported the implementation of a B2B contact search tool to enhance the Sales Team's efficiency in cold calling and email outreach, leading to an increase in response rates
- Ensured RFP proposals and ad-hoc rate quotes were aligned with market conditions and optimized for the company’s operational strengths
- Oversaw year-over-year growth in both the asset and brokerage divisions, driving business expansion and profitability
Account Manager
Titanium Transportation
Bolton, ON
03.2022 - 05.2023
- Managed and expanded a portfolio of national and international clients, generating over $7M in annual revenue
- Diversified client offerings and presented value-added services, driving 65% year-over-year revenue growth
- Conducted hundreds of cold calls, acquiring new clients across North America and contributing hundreds of thousands in additional revenue
- Developed and negotiated competitive rates with clients and carriers, maintaining profit margins of 10-12% in a challenging macroeconomic environment
Senior Account Manager
Charger Logistics
Brampton, ON
03.2021 - 03.2022
- Directed operations and customer service for major international accounts, generating tens of millions in revenue
- Strengthened customer relationships and onboarded new clients, driving millions in new business growth
- Analyzed customer-specific KPIs to identify trends, implement best practices, and deliver hard and soft efficiencies
- Managed and mentored a team of Account Managers and Logistics Analysts to consistently exceed customer expectations
- Led high-priority projects as assigned by the President and Director of Operations
Senior Logistics Coordinator
Transplace, Now
Oakville, ON
03.2016 - 03.2021
- Built and maintained hundreds of professional relationships with brokers, carriers, customers, and colleagues to ensure seamless and on-time delivery of goods
- Proactively developed cost-effective solutions to address diverse challenges while meeting the needs of customers, carriers, and Transplace
- Created, maintained, and optimized Standard Operating Procedures (SOPs), achieving significant cost and resource savings
- Negotiated with carriers and customers to reduce costs, resulting in savings of hundreds of thousands of dollars
- Accurately managed data entry in Transplace’s proprietary database, enabling effective KPI tracking and analysis
- Investigated and successfully disputed supplier fines, avoiding costs of hundreds of thousands of dollars for both Transplace and customers
- Analyzed customer data to identify trends and provide actionable metrics for improved decision-making
Education
Bachelor of Arts - Political Science & International Development
University of Guelph
01.2015
Skills
- Sales operation
- KPI analysis
- Strategic account development
- Sales presentation
- Key account development
- B to B sales
- Prospecting skills
- Cross-functional collaboration
- Client relationship management
- Account management
- Verbal and written communication
Certification
LeanSense Yellow Belt, May 2017
LeanSense White Belt, April 2016
Timeline
Sales Manager
Musket Transport
02.2024 - Current
Account Manager
Titanium Transportation
03.2022 - 05.2023
Senior Account Manager
Charger Logistics
03.2021 - 03.2022
Senior Logistics Coordinator
Transplace, Now
03.2016 - 03.2021
Bachelor of Arts - Political Science & International Development
University of Guelph
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