Mark Ruperto
Union City
Summary
Professional team leader with proven track record in guiding teams to achieve outstanding results. Strong in collaboration and adaptable to changing needs. Skilled in project management, conflict resolution, and strategic planning. Known for reliability and focus on driving team success.
Overview
9
9
years of professional experience
Work History
Ramp Agent
Dnata Airport Operations
11.2023 - Current
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over [Number] daily flights.
Team Lead Sales Associate
Round 1 Bowling & Amusement
11.2019 - 01.2022
- Mentored junior sales associates, resulting in their rapid progression within the company.
- Conducted regular team meetings to review progress, address challenges, and set goals for continued growth.
- Enhanced customer satisfaction rates by providing exceptional service and addressing customer concerns promptly.
Package Handler
Fed Ex Ground
07.2016 - 09.2018
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
Education
No Degree - Kinesiology
Chabot College
Hayward, CASkills
- Problem-solving
- Loading and unloading
- Ramp service
- Aircraft marshalling
- Heavy lifting
- Team leadership
- Dependable and responsible
- Customer service
- Customer interaction
Languages
Tagalog
Native or Bilingual
Timeline
Ramp Agent
Dnata Airport Operations
11.2023 - Current
Team Lead Sales Associate
Round 1 Bowling & Amusement
11.2019 - 01.2022
Package Handler
Fed Ex Ground
07.2016 - 09.2018
No Degree - Kinesiology
Chabot College
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