Mark R. Salera
Los Angeles
Summary
Customer-focused and results-driven professional with over 12 years of experience in leadership, operations, and customer service across multiple industries. Proven track record in sales performance, team management, and client retention. Adept at building relationships, solving problems, and driving growth. Seeking to leverage cross-industry experience to excel in a sales-driven environment.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Business launch manager/regional manager
01.2024 - Current
- Spearheaded the launch and successful operation of two new retail locations, handling store design, vendor setup, licensing, and compliance.
- Managed three stores across the city, overseeing day-to-day operations, inventory systems, cash handling, staff supervision, and customer experience.
- Recruited, trained, and led a team of employees, implementing processes that improved team performance and reduced turnover.
- Developed and maintained sales tracking systems, increasing store revenue and improving profit margins through upselling strategies and efficient vendor negotiations.
- Handled all back-office responsibilities, including business paperwork, hiring documentation, scheduling, vendor communication, and purchasing.
Sales associate
TCC Verizon
01.2021 - 01.2024
- Ranked consistently among the top percentage of sales performers in the region across a 3-year period, exceeding monthly sales goals.
- Demonstrated leadership by mentoring new hires and optimizing team sales strategies.
- Specialized in building customer loyalty through solution-based selling and upselling, increasing customer retention and average transaction value.
- Expert in wireless solutions, device protection plans, and customer service resolutions — regularly recognized for customer satisfaction and problem-solving.
- Managed high-volume environments while balancing KPIs, inventory, and customer engagement — developing skills directly aligned with multi-unit leadership.
Dietary operations specialist
University of Pittsburgh Medical Center
01.2012 - 01.2024
- Over 12 years of progressive experience in the university’s dietary service operations across more than 10 roles and 6 locations including Supervisor, Manager, Lead, and Line Staff positions.
- Recognized for deep knowledge of all aspects of food operations — including tray line, catering, sanitation, scheduling, employee relations, and workflow efficiency.
Service Assistant
Darden Restaurants-Eddie V's
03.2018 - 12.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Skills
- Timeline management
- Product launches
- Cross-functional team leadership
- Sales enablement
- Positive attitude
- Teamwork
Certification
- Food Safety
Timeline
Business launch manager/regional manager
01.2024 - Current
Sales associate
TCC Verizon
01.2021 - 01.2024
Service Assistant
Darden Restaurants-Eddie V's
03.2018 - 12.2021
Dietary operations specialist
University of Pittsburgh Medical Center
01.2012 - 01.2024
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