Mark Roye
Mississauga,ON
Summary
Develops, implements, and monitors the effectiveness of product marketing strategies for (HVAC - Heating, Ventilation, and Air Conditioning Systems), to achieve sales, profit, inventory and other business objectives. Engage new relationships with potential customers and maintain existing ones. Concrete and proven results in outside sales, natural business inclination and superior degree of integrity and professionalism. Technical knowledge and keen sense of solving complex problems, and ability in negotiation and to positively influence.
Overview
16
16
years of professional experience
Work History
HVAC Owner/Operator
AMR Heating & Air Conditioning Inc.
09.2018 - Current
- Proven ability to provide exceptional customer service and resolve inquiries in a professional and courteous manner for all HVAC sales, service, installation, and maintenances
- Proficient in handling financial transactions, processing payments, and managing cash accurately.
- Strong verbal and written communication skills, with experience in effectively conveying information to clients and colleagues
- Proficient in using various software and systems to input and retrieve customer information, process transactions, and maintain accurate records.
- Ability to identify and address issues efficiently, offering effective solutions and ensuring customer satisfaction.
- Organizational skills, strong attention to detail and ability to multitask in a fast-paced environment, ensuring tasks are completed accurately and on time
HVAC Installer/Service Technician
Brockport Construction Ltd.
07.2008 - 09.2018
- Installed components such as equipment, electrical and ducting to improve HVAC system performance
- Consulted with customers to trace malfunctions and identify root causes, completing speedy repairs to return full performance levels
- Analyzed blueprints and manufacturers' design specifications to determine HVAC equipment configuration and complete proper installation
- Worked with all types of weather and ground conditions
- Demonstrated knowledge of local building codes and requirements on each project
- Installed complete systems at new residential and business construction sites
Education
Membership Refrigeration & Air Conditioning -
Ontario College of Trades
Toronto, ON06.2011
Refrigeration & Air Conditioning Systems Mechanic -
Mohawk College (313A Trade Code)
Stoney Creek, ON04.2010
Sheet Metal Worker -
Mohawk College (308A Trade Code)
Stoney Creek, ON07.2009
Gas Technician 2 -
Mohawk College
Stoney Creek, ON05.2008
High School Diploma -
Central Technical High School
06.1996
Skills
- Customer Service
- Financial Acumen
- Problem-Solving
- Direct Supervision
- Team management
- Mechanical Aptitude
- HVAC Sales/Service/Installation
- Certified Licensed Technician HVAC/R
Timeline
HVAC Owner/Operator
AMR Heating & Air Conditioning Inc.
09.2018 - Current
HVAC Installer/Service Technician
Brockport Construction Ltd.
07.2008 - 09.2018
Membership Refrigeration & Air Conditioning -
Ontario College of Trades
Refrigeration & Air Conditioning Systems Mechanic -
Mohawk College (313A Trade Code)
Sheet Metal Worker -
Mohawk College (308A Trade Code)
Gas Technician 2 -
Mohawk College
High School Diploma -
Central Technical High School
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