Mark Rodriguez
Covina
Summary
Reliable Delivery Driver with background in ensuring prompt, safe delivery of goods while maintaining excellent customer service. Strengths include route planning, time management, and problem-solving skills. Previous work has made significant impact on improving efficiency and satisfaction rates for businesses served.
Overview
5
5
years of professional experience
Work History
Delivery/Driver
Uber
Los Angeles
10.2023 - 02.2025
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Assisted with customer requests in person and over the phone to answer questions and improve satisfaction.
- Displayed active listening and offered positive resolutions to passenger concerns.
- Provided excellent customer service, including assisting passengers with luggage and answering queries.
Pizza Delivery Driver
Papas Pizza
Glendora
02.2022 - 09.2023
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Fostered positive relationships with regular customers, contributing to increased loyalty and repeat business.
- Communicated effectively with restaurant staff to verify order accuracy, quantity, and special customer requests before dispatch.
- Resolved customers' complaints regarding products or services.
Barista
Starbucks
Azusa
01.2020 - 02.2021
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
- Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
Education
Bachelor of Science - Nuclear/Aerospace Engineering
Mt. San Antonio College
Walnut, CA06-2027
Skills
- Multitasking
- Communication and interpersonal skills
- Customer service
- Team player
- Adaptable and flexible
- Food serving and preparation
Affiliations
- MMA
- Surfing
- Hiking
- Engineering Club
Timeline
Delivery/Driver
Uber
10.2023 - 02.2025
Pizza Delivery Driver
Papas Pizza
02.2022 - 09.2023
Barista
Starbucks
01.2020 - 02.2021
Bachelor of Science - Nuclear/Aerospace Engineering
Mt. San Antonio College
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