Mark Robinson
St. Albert,Canada
Summary
Professional hospitality leader with significant experience in managing high-energy bar environments. Proven ability to enhance guest satisfaction, streamline operations, and drive revenue growth. Strong focus on team collaboration and delivering consistent results, adapting seamlessly to evolving needs. Expertise in inventory management, staff training, and creating inviting atmosphere. Reliable and goal-oriented, ensuring operations run smoothly and efficiently.
Overview
17
17
years of professional experience
Work History
BAR MANAGER
HUDSONS CANADA'S PUB
04.2017 - Current
- Coach and mentor new staff adopt the business's processes and values
- Responsible for ordering product
- Completed data entry with scheduling and cash reports
- Ensure guests receive exceptional customer service
ASSISTANT GENERAL MANAGER
CANADIAN BREWHOUSE
12.2019 - 04.2021
- Create employee schedules, complete payroll, balance sales and tips, place orders, track employee performance and incentives, and perform other office duties using Push Operations, Microsoft Office (including Excel), Power BI, Google office suite and other software
- Predict and analyze trends, budgets, purchasing, and labour using Power BI and Push Operations
- Hire, onboard, and arrange training for new employees
- Run meetings with staff to ensure that all businesses and sale priorities are clearly communicated
- Support team members to facilitate their growth and success of company
BARTENDER AND SECURITY
HUDSONS CANADA'S PUB
04.2015 - 12.2019
- Provide outstanding customer service in a fast-paced, high energy environment
- Prioritize multiple tasks such as serving customers, cleaning, maintaining equipment, stocking supplies, and cash handling
- Maintain positive, upbeat attitude during hectic periods
- Protect guests, staff, and property by maintaining safe environment in a lawful manner
- Monitor and control access to business, patrol building, and observe for signs of crime or disorder
PARAMEDIC (PCP)/SUPERVISOR
ST. PAUL & DISTRICT AMBULANCE
04.2008 - 03.2015
- Treat patients and deliver clinical care to patients at emergency scenes and during transport
- Work seamlessly with RCMP, fire department, and medical professionals during emergency calls
- Transport ill or injured patients from emergency scenes and between medical facilities
- Complete detailed and accurate patient care reports following all calls
- Host Critical Incident Stress Management debriefings for first responders and community members
- Conduct community work to promote engagement and foster positive relationship between first responders and community
- As a preceptor, utilize adult learning strategies and mentoring to ensure success of novice EMT's
Education
Coursework - Bachelor of Education
University of Alberta
Edmonton, AB12-2025
Professional fire fighter training - EMR, EMT-A, paramedicine
EMERGENCY SERVICES ACADEMY
Sherwood Park, AB11.2008
Skills
- Customer service
- Communication
- Problem-solving
- Team-Leadership
Languages
English
Full Professional
Timeline
ASSISTANT GENERAL MANAGER
CANADIAN BREWHOUSE
12.2019 - 04.2021
BAR MANAGER
HUDSONS CANADA'S PUB
04.2017 - Current
BARTENDER AND SECURITY
HUDSONS CANADA'S PUB
04.2015 - 12.2019
PARAMEDIC (PCP)/SUPERVISOR
ST. PAUL & DISTRICT AMBULANCE
04.2008 - 03.2015
Coursework - Bachelor of Education
University of Alberta
Professional fire fighter training - EMR, EMT-A, paramedicine
EMERGENCY SERVICES ACADEMY
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