Mark Robertson
Calgary,Alberta
Summary
Driven Operations Supervisor with a proven track record at Executive Flight Centre (CYBW), enhancing system performance and team accountability. Expert in quality control and critical problem-solving, significantly reducing accident rates. Skilled in fostering team morale and working effectively unsupervised. Achievements include implementing robust safety measures and improving data integrity. Ensuring Weekly, Monthly, and Annual compliance reports are completed on time.
Overview
4
4
years of professional experience
Work History
Operations Supervisor
Executive Flight Centre (CYBW)
09.2020 - Current
- Collaborated with team members to ensure proper diagnosis, repair, and testing of hydraulic components.
- Improved hydraulic system performance by diagnosing and repairing malfunctions in a timely manner.
- Cleaned and lubricated parts to maximize life of equipment and improve performance.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Meter calibrations
- Annual Fire Extinguisher inspections
- Scheduled Maintenance and 300 hr on all equipment
- Annual Tank Inspections
- Scheduling waste removal from site
- Updating Safety Policies & procedures
- Improved data integrity by ensuring all inspections are documented and uploaded to a secure file
- Completed checklist of fluid levels, air filter, tire pressure, and more as part of service orders.
- Troubleshoot and diagnosed problems with brakes, steering, and transmissions.
- Collaborated with management to develop company-wide safety policies, procedures, and guidelines.
- Conducted thorough accident investigations to identify root causes and prevent future occurrences.
- Reduced accident rates through proactive hazard identification, analysis, and mitigation strategies.
- Improved product quality, implementing stringent quality control measures and thorough inspections.
- Conducted quality control tests and directed test procedures.
Line Technician
Executive Flight Centre (YYC)
06.2022 - 02.2023
- Enhanced equipment lifespan through timely inspections of machinery for wear and tear, ensuring optimal performance.
- Documented all operations and managed communication with team members.
- Ensured workplace safety by adhering to company policies and industry regulations while performing tasks.
- Inspected all products for quality and optimum performance.
- Adjusted equipment and troubleshoot issues.
- Improved system efficiency by performing routine maintenance and repairs on electrical, hydraulic, and mechanical components.
Ramp Agent
WestJet
12.2021 - 05.2022
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Reduced damage claims by carefully handling sensitive cargo, adhering to proper lifting techniques and equipment use.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
Education
High School Diploma -
John G Diefenbaker Highschool
Calgary, AB05.2016
Skills
- Measuring energy transference via modes of Heat transfer
- Application of differential equations, derivatives, and Integrals to solve real world problems
- Quality Control
- Able to work long hours(Unsupervised), effectively
- Informative
- Coffee for the team(Boosting Team Morale)
- Works well in a team(avoid conflict)
- Critical Thinker and problem solver
- Autodidact
Timeline
Line Technician
Executive Flight Centre (YYC)
06.2022 - 02.2023
Ramp Agent
WestJet
12.2021 - 05.2022
Operations Supervisor
Executive Flight Centre (CYBW)
09.2020 - Current
High School Diploma -
John G Diefenbaker Highschool
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