Mark Roberts
Fall River,Canada
Summary
Knowledgeable Field Tech with strong background in field operations and technical troubleshooting. Proven ability to resolve complex issues and ensure optimal equipment performance. Demonstrated expertise in diagnostics and repair, combined with effective communication skills to support team collaboration and client satisfaction.
Overview
33
33
years of professional experience
Work History
Field Technician
Ex-Sell
01.2023 - Current
- Company Overview: ex-sell.com
- In the spring of 2023 MTI pulled out of their Canadian operations and reached an agreement with Ex-Sell to manage their business in Canada
- Additionally Ex-Sell brings other clients such as Wal-Mart and Loblaws with merchandising updates/projects which mesh well with other contract work with I Check/Facility Network
General Maintenance Technician (GMT)
ICheck/Facility Network
01.2014 - Current
- My work as a General Maintenance Technician (GMT) involves anything from assembling entrance lobby display promotions for Cineplex to installing big screen displays with in ceiling speakers for the Game Stop, or drywall repairs in bank ATM lobbies
- Additionally the work can be more Break/Fix oriented requiring the use of many cordless tools and equipment to complete the job
- This is also a part-time contract position
- Website facilitynetwork.com
Field Technician
MTI
01.2014 - 01.2023
- Company Overview: mtigs.com
- Field Technician covering retail locations in all of Nova Scotia, and at times NB, NS, QC and NL
- This was a part-time work contract paid on hours, travel costs and expenses
- Responsibilities included merchandising and staff training of current displays, and installing new displays in Electronics retailers such as Best Buy, Bell, Telus, Staples, Rogers , The Source , and maintaining displays according to current Planograms or managerial directives
- Additionally we were responsible for maintenance and installation in-store of overhead TVs, Co-ax , Cat5e/6 and migration to HDMI networks
- Supported brands included Apple, Sony, Cisco, Sonos, LG and Sanyo
Sales /Field Technician
DPT/Cabletec
01.1992 - 01.2012
- Leaving a successful Sales career in the Sporting Goods industry, I migrated to the Telecom industry, first in Sales of business phone /voicemail systems, and later moving into the actual Programming/Installations in the Field
- Moved from Saint John to Halifax to work with Cabletec providing Telecom service to various HRM businesses including the Shannex Group Voip Telecom services, Nurse Call, Wireless, etc.
- Also serviced Bell Cell tower sites and C.O buildings
- Installations/decommissioning of equipment and adding new racks and cable trays
Skills
- Equipment installation
- Troubleshooting skills
- Service-oriented mindset
- Problem-solving abilities
- Clear communication
Timeline
Field Technician
Ex-Sell
01.2023 - Current
General Maintenance Technician (GMT)
ICheck/Facility Network
01.2014 - Current
Field Technician
MTI
01.2014 - 01.2023
Sales /Field Technician
DPT/Cabletec
01.1992 - 01.2012
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