MARK ROBERTS
Dartmouth,Canada
Summary
Dedicated and dependable professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Resourceful and experienced worker offering expertise in customer service, data entry and relationship management.
Overview
6
6
years of professional experience
Work History
Meat Department Clerk
Sobeys
03.2023 - Current
- Enhanced customer satisfaction by providing exceptional service and assistance in the meat department.
- Maintained a clean and organized meat department workspace, ensuring product quality and safety for consumers.
- Assisted customers with special requests and orders, leading to increased sales and repeat business.
- Collaborated with team members to efficiently complete daily tasks, improving overall department productivity.
- Managed inventory levels through proper ordering and rotation practices, minimizing waste and optimizing freshness.
- Prepared attractive displays that showcased the variety of meats available, encouraging customers to try new products.
- Provided knowledgeable advice on cooking techniques and recipes, enhancing customer experience and fostering loyalty.
- Adhered to strict food safety guidelines when handling raw products, protecting both consumer health and company reputation.
Program Instructor
Halifax Regional Municipality Recreation Centre
09.2022 - 03.2023
- Leveraged program curriculum and materials to plan and implement enrichment activities that aligned with program goals.
- Served as positive role model for children in program through appropriate dress, speech, attitude, and courtesy.
- Led group of children in an instructional setting, maintaining high standards for behavior and safety.
- Monitored and evaluated programs, services, and activities to support child safety and program quality.
- Created an environment that facilitated the achievement of development outcomes and promoted and stimulated daily learning.
- Orientated children to programs, special events, and opportunities while promoting safety, program, and disciplinary rules.
- Tracked attendance and progress against goals for each participant.
Building Monitor
Halifax Regional Municipality
11.2022 - 02.2023
- Responded to inquiries, resolved problems, and provided policy, procedure, and program information to support building activities.
- Monitored facility while in use to minimize damage, reduce safety violations and enforce security regulations.
- Recorded time, date, and location of incidents.
- Inspected facility and recommend repairs, maintenance, or supplies to enhance operations.
- Opened and prepared facility for use and closed and secured building after activity completion to maximize security
Warehouse Worker
TrueFoam Limited
09.2020 - 12.2022
- Organized warehouse design to maximize space for stock while allowing for high-volume traffic zones
- Used pallet jacks to move items to and from warehouse locations
- Staged and sorted multiple types of products for loading
- Positioned products between receiving, storage, and shipping areas as part of just-in-time supply chain management for major manufacturers
- Unloaded cargo from trucks with mechanized equipment
- Loaded perishable goods into environmentally controlled trucks.
- Loaded, unloaded, and moved material to and from storage and production areas.
General Laborer
Express Employment Professionals
07.2020 - 09.2020
- Loaded, unloaded and moved material to and from storage and production areas.
- Assisted team members with tasks that require group effort.
- Collaborated with team members to carry out efficient work with optimal safety and achieve timetables.
- Notified supervisors of defective equipment or material.
Customer Service Cashier
McDonald’s Canada
06.2018 - 09.2020
- Handled customer complaints and concerns promptly, escalating complex issues to the direct supervisor for a quick resolution
- Processed credit card, EBT, and gift certificate payments in electronic computer systems
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds, and account deferrals
- Exchanged and returned items noted details in the company database and placed returned merchandise in bins for restocking
- Redeemed coupons and cross-sold products to maintain customer satisfaction levels
- Maintained cleanliness and presentation of stock room and production floor.
- Counted money in drawers at beginning and end of each shift.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
General Laborer
Integrated Staffing Solutions
07.2020 - 08.2020
- Loaded, unloaded and moved material to and from storage and production areas.
- Assisted team members with tasks that require group effort.
- Collaborated with team members to carry out efficient work with optimal safety and achieve timetables.
- Notified supervisors of defective equipment or material.
- Worked alongside staff to discuss and implement best practices and exceed team objectives.
Education
BBA - Business Administration
Nova Scotia Community College
Dartmouth, N.S05.2024
High School Diploma -
Dartmouth High School
Dartmouth, N.S06.2019
Skills
- Microsoft Office
- Data Entry
- Written communication
- General IT proficiency
- Critical thinking
- Active listening
- Collaborative team player
- Dependable and reliable
- Problem-solving
Timeline
Meat Department Clerk
Sobeys
03.2023 - Current
Building Monitor
Halifax Regional Municipality
11.2022 - 02.2023
Program Instructor
Halifax Regional Municipality Recreation Centre
09.2022 - 03.2023
Warehouse Worker
TrueFoam Limited
09.2020 - 12.2022
General Laborer
Express Employment Professionals
07.2020 - 09.2020
General Laborer
Integrated Staffing Solutions
07.2020 - 08.2020
Customer Service Cashier
McDonald’s Canada
06.2018 - 09.2020
BBA - Business Administration
Nova Scotia Community College
High School Diploma -
Dartmouth High School
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