Mark Rivas
Gilroy
Summary
Energetic and empathetic individual with natural ability to connect with and support clients. Possesses solid understanding of client assessment and resource coordination, coupled with strong communication and organizational skills. Committed to making positive impact by effectively managing cases to improve client outcomes.
Developed strong client support and resource coordination skills in fast-paced environment. Demonstrates excellent problem-solving abilities and effective communication techniques. Seeking to transition into new field to leverage and expand these skills for impactful client-focused work.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Case Manager/Job Developer
The Geo Group
09.2024 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Assisted clients in overcoming employment barriers through tailored interventions that addressed individual needs.
- Maintained detailed records of client interactions, progress, and outcomes to facilitate accurate reporting on program success.
Housing Specialist
Housing Choice Voucher Program
08.2023 - 09.2024
- Maintained accurate records of client interactions, ensuring confidentiality and efficient case management.
- Calculated tenant rent amounts to prepare leases and contracts.
- Assisted applicants in filling out housing applications and verifying assets.
- Contributed to team success by actively participating in staff meetings and sharing best practices with colleagues.
Employment Specialist
Goodwill Of Silicon Valley
10.2022 - 08.2023
- Assisted clients with completing job applications and submitting resumes to improve interview chances.
- Established strong relationships with local employers to match clients with suitable job opportunities.
- Provided ongoing support and guidance for clients during their job search, leading to increased confidence and motivation.
- Enhanced client employability by conducting thorough assessments and identifying individual strengths and weaknesses.
Education
Bachelor of Science - Crisis Counseling
Liberty University Online
Lynchburg, VABachelor of Science - Criminal Justice
DeVry University
Milpitas, CASkills
- Bilingual (English/Spanish)
- Case management
- Problem-solving
- Active listening
- Documentation and reporting
- Relationship building
- Email and telephone etiquette
- Client advocacy
- Case needs assessment
- Needs assessment
- Individualized counseling
- Group therapy
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Certification
- CPR/First Aid Certification
Timeline
Case Manager/Job Developer
The Geo Group
09.2024 - Current
Housing Specialist
Housing Choice Voucher Program
08.2023 - 09.2024
Employment Specialist
Goodwill Of Silicon Valley
10.2022 - 08.2023
Bachelor of Science - Crisis Counseling
Liberty University Online
Bachelor of Science - Criminal Justice
DeVry University
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