Summary
Overview
Work History
Education
Skills
Timeline
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Mark Rios

Madera

Summary

Dynamic and adept worker with a proven track record at Behavioral Health Services, enhancing safety and reducing risks through vigilant monitoring and emergency response. Excelled in report writing and leveraging excellent people skills to resolve inquiries, significantly improving facility security. Trained new staff, ensuring adherence to protocols, and demonstrated rapid learning ability in diverse roles, including billing and mental health support.

Overview

9
9
years of professional experience

Work History

Security Officer

Behavioral Health Security Services
08.2023 - 09.2024
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises by foot.
  • Provided excellent people skills while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Improved overall security by conducting regular patrols and monitoring surveillance systems.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Screened individuals and prevented passage of prohibited articles into facility.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
  • Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.

Billing and Filing

Exodus
07.2022 - 08.2023
  • Provided backup support to office staff by completing billing and filing tasks, answering phones and scheduling appointments.
  • Developed and implemented internal controls for billing processes, improving overall accuracy and reducing the risk of fraud or errors.
  • Collaborated with clinical staff to ensure accurate coding and billing procedures, mitigating discrepancies and minimizing claim denials.
  • Provided exceptional customer service by promptly addressing concerns and resolving disputes related to billing or services provided.
  • Managed administrative tasks such as billing and record-keeping, maintaining an organized system for efficient operations.
  • Collaborated closely with team members to address any discrepancies or issues within the filing system, resolving them quickly and efficiently.
  • Maintained compliance with industry regulations, staying up-to-date on changes in laws and policies affecting billing procedures.
  • Managed multiple client accounts, ensuring timely delivery of services and accurate billing.

Mental Health Worker

Exodus
12.2015 - 08.2022
  • Provided crisis intervention and de-escalation techniques, resulting in increased safety for both patients and staff.
  • Promoted a positive therapeutic environment through clear communication and consistent reinforcement of established boundaries within treatment settings.
  • Monitored patient progress through regular assessments and documentation, ensuring accurate tracking of treatment effectiveness.
  • Developed rapport with patients by actively listening and demonstrating empathy during one-on-one sessions, fostering trust and open communication.
  • Supported individuals throughout recovery process by helping them identify triggers develop strategies for managing symptoms and maintain sobriety.
  • Implemented crisis intervention plans to support client safety.
  • Monitored client progress and provided feedback to families and treatment team members.
  • Advocated for patient rights and well-being by addressing concerns with appropriate supervisory staff, ensuring that all patients received quality care.
  • Provided clients with recommendations to community resources.
  • Fostered safe and supportive living environment, conducting regular safety checks and updates.
  • Reduced instances of aggressive behavior in patients by implementing non-confrontational communication techniques.

Education

Diploma - General Studies

Gilroy High
Gilroy, CA
06.1991

Skills

  • Report writing
  • Incident reporting
  • Security guard license
  • General security
  • Excellent people skills
  • Strong team player
  • Fast learner
  • Strong coworker to have by your side

Timeline

Security Officer

Behavioral Health Security Services
08.2023 - 09.2024

Billing and Filing

Exodus
07.2022 - 08.2023

Mental Health Worker

Exodus
12.2015 - 08.2022

Diploma - General Studies

Gilroy High

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Mark Rios