Mark Reneau
Los Angeles
Summary
A seasoned Manager at Reneau Mechanic, I excel in team leadership and financial management, driving operational excellence and profit growth. With a knack for resolving customer issues and mentoring staff, I've significantly enhanced safety and business performance. My approach combines strategic planning with effective communication, ensuring both employee development and customer satisfaction.
Overview
22
22
years of professional experience
Work History
Manager
Reneau Mechanic
01.2003 - Current
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maximized performance by monitoring daily activities and mentoring team members.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Improved safety procedures to create safe working conditions for workers.
- Improved marketing to attract new customers and promote business.
- Controlled costs to keep business operating within budget and increase profits.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Managed and motivated employees to be productive and engaged in work.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
High School Diploma -
Central High School
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Staff training and development
- Task delegation
- Goal setting
- Relationship building
- Policy implementation
- Conflict resolution
- Sales management
- Business administration
- Business planning
- Financial management
- Expense tracking
- Safety procedures
- Employee onboarding
Timeline
Manager
Reneau Mechanic
01.2003 - Current
High School Diploma -
Central High School
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