Mark Redman
Calgary,AB
Summary
Results-driven Account Representative with a commitment to customer-centric solutions. Demonstrated success in team collaboration and maximizing collective potential. Proficient in graphic and material design, leveraging skills to address challenges and create growth pathways. Focused on achieving high levels of client satisfaction and operational excellence.
Overview
8
8
years of professional experience
Work History
Golf Course Groundskeeper
Springbank Links
Calgary, Alberta
04.2025 - Current
- Maintained landscaping equipment for peak operational performance.
- Oversaw small weekend crew of six to eight, assigning daily tasks according to expertise.
- Worked with team members to develop seasonal planting schedules.
- Assisted in irrigation system management for efficient water distribution.
- Adjusted maintenance schedules based on real-time weather monitoring.
Account Representative
Julian Tile
Calgary, Alberta
02.2019 - 03.2024
- Facilitated client product selection based on project needs and budget restrictions.
- Conducted onboarding for new employees, focusing on system navigation and product training.
- Created marketing materials including social media graphics, product catalogs, and local branch strategies.
- Designed and constructed interior displays to enhance product visibility and support corporate sales goals.
- Monitored sales performance metrics using self-developed tracking tools to pinpoint improvement areas.
Account Representative
Euro Ceramic Tile
Calgary, Alberta
07.2018 - 01.2019
- Interpreted financial data to identify trends and opportunities for growth.
- Developed and implemented strategies that enhanced customer retention and loyalty.
- Maintained detailed records of customer interactions to ensure optimal traceability.
- Managed day-to-day operations in a self-directed work environment, making informed decisions.
Quality Control Inspector
Divine Flooring
Calgary, Alberta
11.2017 - 07.2018
- Conducted on-site visual inspections for high-end construction projects.
- Managed on-site installers to ensure timely project completion and adherence to standards.
- Communicated with production team regarding quality issues to drive improvements.
- Delivered materials to job sites as needed to maintain workflow.
- Executed on-site repairs for tile, hardwood, and carpet installations when necessary.
Estimator
Divine Flooring
Calgary, Alberta
06.2017 - 11.2017
- Completed material orders to ensure timely project delivery within budget constraints.
- Performed detailed analysis of field measurements and survey plans for proposal development.
- Conducted thorough cost analysis to support accurate design assessments.
- Prepared estimates for tile, carpet, and hardwood installations based on building evaluations.
Education
Some College (No Degree) - Photography
SAIT
Calgary, ABSkills
Layout design
- Sales analysis
- Team collaboration
- Leadership skills
- Problem solving
- Time management
Hobbies and Interests
- Kayaking
- Hiking
- Graphic Design
- Product Design
- Hands on building projects
References
References available upon request.
Timeline
Golf Course Groundskeeper
Springbank Links
04.2025 - Current
Account Representative
Julian Tile
02.2019 - 03.2024
Account Representative
Euro Ceramic Tile
07.2018 - 01.2019
Quality Control Inspector
Divine Flooring
11.2017 - 07.2018
Estimator
Divine Flooring
06.2017 - 11.2017
Some College (No Degree) - Photography
SAIT
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