Summary
Overview
Work History
Education
Skills
Personal Information
General
Languages
Timeline
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Mark R.A. Morys-Edge

West Vancouver,Canada

Summary

Excellent planning and communications skills enabled desired results.

Dynamic individual with hands-on experience in Customer Service and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

32
32
years of professional experience

Work History

Postman

Canada Post
04.2016 - Current
  • Responsible for the safe use and maintenance of a company vehicle
  • Duties include but not limited to, the delivery of mail, packets and parcels
  • Customer service is a major component of this position and I have built up a network of happy and satisfied customers
  • I have also trained potential new carriers during my time at Canada Post
  • I enjoy the responsibility of my position and learning new concepts as well as keeping up-to-date with any equipment upgrades
  • Supported colleagues during periods of staff shortages or increased workload, exemplifying teamwork and dedication to upholding service standards.
  • Maintained a high level of organization in sorting mail for efficient distribution to various addresses.
  • Directly interacted with customers to deliver mail, packages, and ordered goods.
  • Collected outgoing mail from homes and businesses along routes for customer convenience and initiated delivery to intended recipients.
  • Improved mail delivery efficiency by optimizing routes and implementing time-saving strategies.
  • Identified potential problems or delays in mail processing, proactively addressing issues before they impacted delivery timescales.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.

Self – Employed Distributor

Old Dutch Food Products
07.2013 - 04.2016
  • Company Overview: A long established distributor of snack foods throughout Canada and the USA
  • Old Dutch has become a strong leader in taste, quality, innovation and industry standards
  • Its windmill brand logo stands for a great snacking tradition, and a commitment to better snack products boasting brands such as Old Dutch Potato Chips, RESTAURANTE Premium Tortilla Chips and Salsas, Arriba Tortilla Chips, Dutch Crunch
  • Designated as a Old Dutch Franchised Distributor and working within a area of Vancouver
  • I am responsible for prospecting for new customers, closing sales, invoicing, inventory control, upselling of special deals, and responsible for all expenses and managing a business vehicle
  • A long established distributor of snack foods throughout Canada and the USA
  • Old Dutch has become a strong leader in taste, quality, innovation and industry standards
  • Its windmill brand logo stands for a great snacking tradition, and a commitment to better snack products boasting brands such as Old Dutch Potato Chips, RESTAURANTE Premium Tortilla Chips and Salsas, Arriba Tortilla Chips, Dutch Crunch
  • Developed strong relationships with key accounts, leading to increased repeat business.
  • Identified customers' needs and provided information on appropriate products in effort to promote cross-selling.
  • Maintained records of sales and customer information to support accuracy.
  • Advised retailers on merchandising best practices, enhancing product visibility within stores.
  • Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
  • Handled customer concerns and issues by answering questions and escalating major problems to supervisor.
  • Managed product transitions from warehouse to customer site, loading, and unloading in alignment with specifications.
  • Delivered orders to customers to drive full satisfaction.
  • Developed strong customer base through efficient and reliable service.

Night Duty Manager

Super-Valu Supermarket
02.2012 - 07.2013
  • Company Overview: Founded in the 1960's by the Belich family Super Valu has a strong reputation within Vancouver as a true neighborhood grocer
  • It offers 24/7 trading and its stores have strong links into the local community with sponsorship of schools, charities and sports
  • Reporting to the Store Manager my role is as the most senior employee on duty each night, managing the successful night operations of the business
  • Staff management and motivation
  • Cash management and reconciliations
  • Stock and Building/Premises security
  • Visual Merchandising of all products
  • Goods receiving
  • Stocktaking and stock presentation
  • Store cleanliness and presentation
  • Responding to customer complaints
  • Founded in the 1960's by the Belich family Super Valu has a strong reputation within Vancouver as a true neighborhood grocer
  • It offers 24/7 trading and its stores have strong links into the local community with sponsorship of schools, charities and sports

Account Executive

Doi Chaang Coffee Company
01.2010 - 03.2011
  • Company Overview: An organic and beyond, Fair Trade coffee company specializing in single origin coffee imported from Doi Chaang, Thailand
  • Reporting to the company president and carrying responsibility for hitting target sales and increasing revenue by developing key accounts within independent retailers and major retailing chains by way of presentations, product demonstrations/promotions sales visits and managing relationships/problem solving
  • Achieved or exceeded company-defined sales quotas.
  • Monitored industry trends and competition, adjusting sales strategies accordingly to maintain a competitive edge in the market.
  • Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
  • Delivered informative presentations to potential clients, showcasing the unique value of products or services offered.
  • Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities.
  • Arranged and organized a bc news crew to interview company owner . Which was then carried on the news.

Account Executive

Torri Foods
09.2008 - 01.2010
  • Company Overview: A $2 million turnover food producer, selling a wide variety of natural and organic food products to retailers throughout BC
  • Reporting to the Sales Manager and carrying responsibility for hitting target sales and increasing revenue by developing key accounts within independent retailers and major retailing chains by way of presentations, product demonstrations/promotions, sales visits and managing relationships/problem solving
  • Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
  • Achieved or exceeded company-defined sales quotas.
  • Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities.
  • Negotiated contracts successfully, securing favorable terms for both the company and clients.
  • Monitored industry trends and competition, adjusting sales strategies accordingly to maintain a competitive edge in the market.
  • Delivered informative presentations to potential clients, showcasing the unique value of products or services offered.
  • Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Participated actively in networking events and trade shows, representing the company professionally and expanding its reach within target markets.
  • Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Contributed to event marketing, sales and brand promotion.

Senior Immigration Sales Consultant

Four Corners Emigration Ltd
05.2000 - 10.2007
  • Company Overview: t/o $4.0M, employees: 15
  • Responsible for the sales of visa application consulting services to migrants seeking new lives in North America, Australia and New Zealand
  • Part of a small sales team this role was responsible for increasing volume growth as the company expanded operations across the UK
  • Responsible for company sales totaling $2.2 million
  • Highest monthly total achieved $140k, May 02
  • Attained Canadian Immigration Accreditation, 1 of only 15 in U.K
  • Key employee responsible for presenting Canada/US seminars up to 100 people
  • Coordinator for all events: responsible for all staff, supplies and audio visual equipment both set up and break down
  • Responsibility for all training of new sales employees
  • Constant travel within the U.K
  • For presentations as well as sales consultations
  • Key responsibility to update myself with new changes to immigration policy and coordinate their implementation in what is regarded as a very technical field of knowledge
  • Responsible for quality of ‘consulting' practice adopted with prospective clients
  • Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
  • Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
  • Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Negotiated prices, terms of sales and service agreements.
  • Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.

Regional Account Manager

Heinz Single Service Ltd
09.1998 - 04.1999
  • Working within the Foodservice sector, the role involved responsibility of a region with turnover in excess of GBP 4 million across various channels
  • Accounts included Delivered Wholesale, Cash & Carry, Manufacturers and End Users
  • Targeted to achieve volume growth success within this role was attained through effective implementation of Business Plans focusing on increasing range and actioning negotiated promotional activity
  • Building close working relationships with account sales teams and telesales teams through sales presentations and field accompaniments were also key to achievement of targets
  • Responsibility of a large portfolio of products across Heinz Foodservice, Frank Coopers, John West and a personalized print facility meant my sales skill developed rapidly within this position
  • Presenting to people of all levels from depot managers to Managing Directors
  • Delivered engaging presentations showcasing product offerings tailored to individual client needs, ultimately driving sales growth.
  • Built relationships with customers and community to promote long term business growth.
  • Managed a diverse portfolio of accounts across various industries ensuring that each received personalized attention and support.

Account Manager – North West, Scotland, Wales

Kettle Foods Inc.
12.1997 - 08.1998
  • Developing portfolio of existing accounts through regular sales calls, implementing sales incentives, attending promotions, product training
  • Establishing new business, researching, discovering and signing up new distributors to the network: presentations to new customers, product launches, research into new CTN's and Off Licenses
  • Assisted Head of Sales with 'Multiple' accounts, highlighting areas where Kettle could increase sales
  • Participating in Sales Meetings to review performance, determine marketing strategies, policies and procedures
  • Administration of daily, weekly, monthly reports and call plans, expenses, monitoring competitor and market activity
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.

Area Sales Manager – North West / Wales / Midlands

Ronson International
12.1996 - 12.1997
  • Part of a Senior Sales team, responsible for the development and maintenance of new and existing accounts, comprising of national ‘cash and carries', independent wholesalers and the retail trade
  • Executed proven strategies to hit sales quota and help company achieve goals.
  • Established strong relationships with major accounts and key decision-makers to increase sales in designated territory.

Television Advertising Sales

Channel Four Television
01.1993 - 01.1996
  • Responsible for portfolio of clients and advertising agencies in the Republic of Ireland and Northern Ireland
  • Advising on available airtime; recommending scheduling times; quoting schedule costs; administration and amendments
  • Co-ordination of weekly and monthly sales figures for my portfolio, ultimately responsible for ensuring the achievement of the monthly revenue sales figures
  • Used consultative sales techniques to pinpoint customers' advertising needs and close on short-term and long-term sales contracts.
  • Created and presented media and advertising packages to prospective customers.
  • Identified and qualified customer needs, developed sales strategies and negotiated and closes profitable projects with [Number]% success rate.

Education

High School Diploma - English, Science, Mathematics, Geography

Sutherland Secondary School

Skills

  • Windows Professional XP
  • Word
  • Excel
  • PowerPoint
  • Internet
  • Adobe
  • Safety procedures

Personal Information

  • Nationality: Dual – British / Canadian
  • Marital Status: Married

General

Full license, both Canadian and U.K., Windows Professional XP, Word, Excel, PowerPoint, Internet, Adobe, E-mail, Goldmine Business Contact v6.0, Business Negotiations I: Mercuri International, SPIN selling: Huthwaite International, Customer Service: Synergy Consulting, Immigration Accreditation: C.S.I.C, Classic Cars, Cinema, Cycling, Squash, Tennis

Languages

English
Full Professional

Timeline

Postman

Canada Post
04.2016 - Current

Self – Employed Distributor

Old Dutch Food Products
07.2013 - 04.2016

Night Duty Manager

Super-Valu Supermarket
02.2012 - 07.2013

Account Executive

Doi Chaang Coffee Company
01.2010 - 03.2011

Account Executive

Torri Foods
09.2008 - 01.2010

Senior Immigration Sales Consultant

Four Corners Emigration Ltd
05.2000 - 10.2007

Regional Account Manager

Heinz Single Service Ltd
09.1998 - 04.1999

Account Manager – North West, Scotland, Wales

Kettle Foods Inc.
12.1997 - 08.1998

Area Sales Manager – North West / Wales / Midlands

Ronson International
12.1996 - 12.1997

Television Advertising Sales

Channel Four Television
01.1993 - 01.1996

High School Diploma - English, Science, Mathematics, Geography

Sutherland Secondary School

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Mark R.A. Morys-Edge