Mark Prince
Whitby,ON
Summary
Accomplished Lead Technician at Ditchit Canada, adept in system maintenance and fostering team excellence, significantly enhancing performance through effective training and motivation. Expert in regulatory compliance and technical support, ensuring optimal operational standards. Proven track record in diagnostic testing and leadership, driving productivity and maintaining critical equipment integrity. Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than 15 years of experience. Highly effective in complying with safety requirements evidenced by zero work loss days. Broad skills in maintenance and bench builds.
Overview
17
17
years of professional experience
Work History
Lead Technician
Ditchit Canada
01.2008 - Current
- Managed team performance by training, mentoring, disciplining, and motivating employees.
- Planned, scheduled, and delegated daily work to team of employees.
- Repaired, upgraded and inspected electronic, electrical and mechanical systems.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Tested components and systems to evaluate performance and identify concerns.
- Tracked equipment and inventory, maintaining prescribed levels for technical equipment and supplies.
- Managed daily activities, assigned tasks to specific staff members and utilized proven management techniques to cut work flow downtime and maximize revenues.
- Implemented, configured, and optimized safety standards.
Sales and Marketing Manager
Previous Positions
2000 - 2008
- Spearheaded successful branding initiatives, sales strategies and public relations approaches to underpin and enhance marketing campaign deployment.
- Outlined marketing strategies and developed collateral in close collaboration with product management personnel.
- Produced strong revenue numbers and continued promotional success with continued coaching of sales and marketing teams.
- Trained and developed students' skills in word-processing, spreadsheet and database programs.
- Used lectures, demonstrations and discussions to instruct students individually and in small groups.
- Managed and maintained computer systems, equipment and mobile devices by troubleshooting hardware and software issues, cleaning out keyboards and wiping down computer surfaces.
- Attended professional development technology courses to increase knowledge base and learn new information.
Education
Strategic Marketing And Marketing Analytics
Centennial College of Applied Arts And Technology
Scarborough, ONCompTIA CertMaster CE Network+
NetPLUS College of Information Technology
(pursuing) CCNA
NetPLUS College of Information Technology
Skills
- System Maintenance
- Remote Support Management
- Site Survey
- Data Analysis
- Product Testing
- Technical Support
- Device configuration
- Wide-area Networks
- Traffic analysis
- Network Troubleshooting
- Wireless Networking
Languages
English
Full Professional
Timeline
Lead Technician
Ditchit Canada
01.2008 - Current
Sales and Marketing Manager
Previous Positions
2000 - 2008
Strategic Marketing And Marketing Analytics
Centennial College of Applied Arts And Technology
CompTIA CertMaster CE Network+
NetPLUS College of Information Technology
(pursuing) CCNA
NetPLUS College of Information Technology
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