Mark Pirichian
CHATSWORTH,CA
Overview
12
12
years of professional experience
Work History
Operations Manager
Jewels By Raffi
Los Angeles , CA
12.2017 - Current
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
- Kept orderly and accurate accounting records by monitoring sales documentation
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs
- Provided strong service to customers, increasing customer loyalty
- Developed and maintained relationships with external vendors and suppliers.
- Increased profit by streamlining operations.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Devised processes to boost long-term business success and increase profit levels.
- Interacted well with customers to build connections and nurture relationships.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Delivered in-depth information on product features so customers could make educated decisions before purchase
- Answered product questions with up-to-date knowledge of sales and store promotions
Quality Control Manager
Sea Breeze Of California
Los Angeles , CA
11.2014 - 10.2017
- Evaluated quality problems and performed assessments to identify and resolve issues.
- Improved quality processes for increased efficiency and effectiveness.
- Determined quality department standards, practices, and procedures.
- Applied coaching techniques and tools to support managers and team members in improving performance.
- Reported production malfunctions to managers and production supervisors.
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
Guest Relations Manager
Hotel Amira
Istanbul
09.2011 - 09.2014
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Managed front office operations of busy hotel, delivering 5-star service to cultivate loyalty and satisfaction.
- Handled customer complaints to satisfy and retain guests.
- Responded to guest inquiries to maximize guest satisfaction.
- Maintained high level of professionalism and discretion when dealing with guests.
Girl Soccer Coach
Chaminade College Perparatory School
11.2019 - 02.2023
- Promoted love of game by assisting players with understanding positioning, play techniques, and teamwork strategies.
- Built positive, productive training environments fostering team unity and camaraderie.
- Developed and led age- and ability-appropriate soccer training drills.
- Maintained player safety through careful practice and game supervision.
- Engaged parents, players and staff to maintain open, constructive communications.
- Adopted soccer strategies and tactics to maximize team potential.
- Facilitated team building activities and workshops to improve communication, collaboration and productivity.
- Provided guidance to players in overcoming challenges and identifying opportunities.
- Assisted players in setting and achieving personal and professional goals.
- Assisted players with developing strategies to manage stress and increase productivity.
Education
High School Diploma -
AGBU Manoogian Demirdjian School
Canoga Park, CA05.2011
Skills
- Team Bonding
- Verbal and Written Communication
- Staff Development
- Program Leadership
- Staff Management
- Multi-Unit Operations Management
- Project Management
- Goal Attainment
- Team Leadership
- Negotiation
- Management
- Leadership
- Operational Improvements
- Coaching and Mentoring
- Quality Control
- Critical Thinking
Accomplishments
- Oversaw the Chaminade's Middle School Girls Soccer program.
- Successfully guided one of my players to secure a scholarship at Sierra Canyon High School as a Sophmore.
Languages
English
Native or Bilingual
Armenian
Native or Bilingual
Turkish
Full Professional
Spanish
Limited Working
Timeline
Girl Soccer Coach
Chaminade College Perparatory School
11.2019 - 02.2023
Operations Manager
Jewels By Raffi
12.2017 - Current
Quality Control Manager
Sea Breeze Of California
11.2014 - 10.2017
Guest Relations Manager
Hotel Amira
09.2011 - 09.2014
High School Diploma -
AGBU Manoogian Demirdjian School
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