Mark Peterson
Calgary,Canada
Summary
Past experience operating my own business and with the Gear Centre Group as an outside sales representative has allowed me to gain valuable experience in relationship selling and customer relations. With this diversity, I gained valuable insight into dealing with a wide range of contacts, from mechanics on the shop floor to large purchasing departments which I have been able to successfully apply to my current position as Senior Service Advisor. My experience in sales is complemented by a Journeyman Automotive Mechanics License and have an excellent aptitude for mechanical repair and problem solving.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
40
40
years of professional experience
1
1
Certification
Work History
Senior Service Advisor
Barnes Powersports - Formerly Blackfoot Motosports
06.2020 - 11.2024
- Responded to customer requests for products, services and company information.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Suggested additional services to customers in order to meet upsell goals.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Developed strong relationships with clients, resulting in increased repeat business and referrals.
- Provided regular status updates on ongoing repairs to keep clients informed throughout the servicing process.
Senior Service Advisor
Jack Carter Powersports (Rocky Mountain Honda)
07.2017 - 03.2020
- Answered customer questions about services performed and explained charges that were involved
- Suggested add-on services that would be helpful to customers and improve the bottom line
- Pleasantly greeted customers and clients and asked open-ended questions to better determine their needs
- Politely assisted customers in person and via telephone
- Routinely answered customer questions regarding merchandise and pricing
- Responded to all customer inquiries thoroughly and professionally
- Scheduled work in shop for technicians and coordinated parts ordering for efficient completion of jobs
- Assisted service manager in daily operations with staff and handling customer inquiries
- Completed all warranty related documents and filings with Honda Canada
- Worked with senior management to achieve or surpass target revenue from within the service department
- Developed strong relationships with clients, resulting in increased repeat business and referrals.
- Streamlined service processes for improved efficiency and productivity within the department.
Owner
Bromark Holdings Inc
0 1998 - 07.2017
- Home based printer of pressure sensitive labels and decals
- Daily responsibilities include, Inventory, Shipping/Receiving, Order Entry, Outside/Inside Sales, Purchasing and Management
- Selected or recommended correct products based on customer needs, product specifications and applicable regulations
- Quoted prices, credit terms and other bid specifications
- Consulted with businesses to supply accurate product and service information
- Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory
- Managed day-to-day business operations
Outside Sales Representative
The Gear Centre Group
01.1992 - 01.1998
- Effectively expanded and maintained large customer base in Northern B.C. Alberta, and Yukon
- Worked closely with clients and management to resolve warranty issues, provide solutions to clients
- Contacted new and existing customers to discuss how their needs could be met through specific products and services
- Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory
- Consulted with businesses to supply accurate product and service information
- Met existing customers to review current services and expand sales opportunities
- Selected or recommended correct products based on customer needs, product specifications and applicable regulations
- Successfully managed to surpass sales targets each of the 5 years employed with the company
- Established new accounts through cold calling and personal visits to potential customers
- Attended trade shows and conferences regularly to increase brand visibility
Journeyman Mechanic
Oakmoore Esso Service
01.1990 - 01.1992
- Repairs to foreign and domestic vehicles, scheduling of work in shop
- Parts Ordering and Inventory
- Provided repair estimates to customers and preparing work orders/invoices
- Communicated effectively with customers on future problems and repairs that might need to be addressed
Journeyman Mechanic
Sunalta Husky
06.1988 - 01.1990
- Daily operations management in owners absence
- Daily service advisor duties along with performing repairs in shop
- Parts ordering and Inventory
- Provided repair estimates to customers and preparing work orders/invoices
- Daily supervision and management of front end and shop staff
Apprentice & Journeyman Mechanic
Three Star Esso
06.1983 - 07.1988
- Completed Alberta provincial automotive mechanics apprenticeship
- Provided all forms of Repairs and Overhauls to foreign and domestic vehicles
- Worked in Parts department when required to cover holidays or other absence
- Worked in Car Clinic completing vehicle inspections and dyno testing of drive line components
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance
- Investigated customer complaints to identify cause of malfunctions
Education
Completion of Apprenticeship, Journeyman Certification -
1987
- Completion of Automotive Mechanics Apprenticeship & Journeyman Certification
- Additional courses in Oxy-Acetylene Welding, Arc Welding, Advanced Arc Welding, Mig and Tig Welding and numerous Journeyman updating courses.
- Coursework in Business Administration and Management.
Skills
- Certified Auto Mechanic
- Diagnostics knowledge
- Customer relations
- B to B sales experience
- Strong client relations
- Quick learner
- Account and territory management
- Customer satisfaction
- Service estimates
- Customer service
Certification
Received my Journeyman Motor Mechanic certification in 1987 from the Southern Alberta Institute of Technology.
References
Brett Hart - Former Service Manager, Barnes Powersports - Blackfoot until September 2024
Cell: 403-485-0538
Tamara Sakaeva - Warranty Administrator, Barnes Powersports - Blackfoot , Current
Cell: 403-399-4388
Rob Wills - Managing Partner, Aspen Ford in Stettler former General Manager, Rocky Mountain Honda
Powerhouse until December 2019
Cell 403-818-0877, email: robw928gts@gmail.com
Adrian Ustienny - Former Parts Manager, Rocky Mountain Honda Powerhouse until August 2020
Cell 587-888-4295
James Carlin - Owner, Redline Motorsports, former technician at Rocky Mountain Honda until December
2019
Cell 403-700-9518
Mike Kinzel - Former Sales manager, Rocky Mountain Honda Powerhouse until January 2020
Cell 403-589-9150
Nick Wiebe - Former service manager, Rocky Mountain Honda Powerhouse until October 2017
Cell 587-777-0282
George Leblanc - Personal Reference, General Manager Prairie Mobile Ltd. Work: 403-279-2242, Cell:
403-880-4373
Richard Gordon - Personal Reference Cell: 403-461-9835
Dale Visser - Personal Reference/Co-worker Rocky Mountain Honda
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementHealthcare benefitsWork-life balanceCompany CultureTimeline
Senior Service Advisor - Barnes Powersports - Formerly Blackfoot Motosports
06.2020 - 11.2024
Senior Service Advisor - Jack Carter Powersports (Rocky Mountain Honda)
07.2017 - 03.2020
Outside Sales Representative - The Gear Centre Group
01.1992 - 01.1998
Journeyman Mechanic - Oakmoore Esso Service
01.1990 - 01.1992
Journeyman Mechanic - Sunalta Husky
06.1988 - 01.1990
Apprentice & Journeyman Mechanic - Three Star Esso
06.1983 - 07.1988
Owner - Bromark Holdings Inc
0 1998 - 07.2017
Southern Alberta Institute of Technology - Completion of Apprenticeship, Journeyman Certification,
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