Summary
Overview
Work History
Education
Skills
Certification
Keyaccomplishments
Timeline
Generic

Mark Okoli

Ontario,Canada

Summary

Results-driven Business System Analyst known for productivity and efficiency in task completion. Possess strong skills in data analysis, process improvement, and project management which enable precise problem-solving and strategic planning. Excel in teamwork, communication, and adaptability, ensuring seamless collaboration and innovative solutions in dynamic business environments.

Overview

10
10
years of professional experience
1
1
Certification

Work History

BUSINESS SYSTEM ANALYST

BMO Canada
Toronto, Ontario
10.2022 - Current
  • Break down strategic problems, analyses data and information to provide insights and recommendations to FCU senior management.
  • Drives and promotes new processes, systems, operations, and expanded capabilities for performance for concerned stakeholders.
  • Support Planning process: proactively provide strategic and competitive analysis for new opportunities, and tactical analysis on how to improve capabilities.
  • I support business during UAT and Agile release updates
  • Engage appropriate stakeholders to identify and manage the required outcomes for FCU related projects.
  • Provide ongoing communication to key stakeholders, including the project sponsor, business owner, project/portfolio manager, to ensure they are aware of significant changes that impact requirements delivery.
  • Developed test plans and conducted unit testing of new software applications prior to release into production environment.
  • Gathered, analyzed, and documented business requirements from stakeholders in order to create functional specifications for software development projects.
  • Created process flow diagrams, data models, use cases, workflow diagrams, and other documents as needed for project deliverables.
  • Performed gap analysis between existing systems and proposed solutions to identify areas of improvement or enhancement.
  • Utilized Agile methodology to manage tasks related to software development projects such as sprint planning, daily standups.
  • Prepared detailed documentation including requirement specifications, design documents, user manuals.

Senior Application BUSINESS ANALYST

Telus
07.2022 - Current
  • I use different big data analytic/investigative tools including Hive, Impala, Spark, YARN, HDFS, Autosys Cloudera platform, and other Hadoop components to support Telus data warehouse application
  • Monitor Unix based nodes for infrastructure issues and involved in data transfer from local/external file system and DB to HDFS, created scripts on Unix servers to run reports sent on daily basis
  • Work with stakeholders to raise problems/incident/MIM/ to appropriate technology and business teams on ServiceNow, while adhering to Service Level Agreements
  • Provide Level 3 Incident & Problem management support by working with vendors &/or Internal support teams to resolve technical and user issues during product migration and BAU
  • Manage requirement management plans, use cases, user stories, epic, user story grooming and product backlog refinement for Telus wireless and payment system/application integration
  • Support the definition of processes, governance documentation and policies, supply business rules and procedures, and communicate the contexts in which the rules, processes and polices are applied
  • Accurately represent their business units’ needs to the project/program team, validate the requirements and deliverables that describe the product(s) or service(s) that the project/program will produce
  • Supporting /managing Telus business-critical production data warehouse application built on Bigdata platform and technologies under Cloudera distribution platform like HDFS, Hive, Impala, Spark, YARN, Sentry, Oozie, Autosys, Kafka and utilizing Hadoop cluster technology
  • Directly interfaces with vast client base and work in close partnership with Operations, Development and other technology team running the application production platform, providing quick resolutions and timely communications to issues, and driving improvements to stability and efficiency to applications
  • Working as Application SME with development teams, Business owners, business analysts for different dependent applications and data flows across multiple teams in Telus
  • Worked with DevOps and Development team on developing and implementing release/deployment procedures using U-Deploy, design, and develop implementation plan/procedures for flows
  • Partner with appropriate development and production support areas to prioritize bug fixes and support tooling requirements, participate in application releases, from development, testing and deployment into production and engages in post implementation analysis to ensure successful system functionality
  • Work closely with stakeholders to Identifies risks, vulnerabilities, and security issues; communicates impact and ensures essential procedures are followed

Senior Application Business CONSULTANT

CIBC BANK
, CANADA
06.2021 - 05.2022
  • Company Overview: Remote Banking & Shared SERVICES
  • I worked closely with business owners, product owners, project managers to gather complex business/ technical requirements and facilitated solution design discussions to ensure we meet project needs through JAD sessions and requirements gathering/elicitation sessions
  • I worked with stakeholders to assemble client-focused solutions that meet business requirements, prepared and validated solution designed documents, areas such as scope clarification, solution requirements
  • Primary Technical Business Analyst for integration of Google, Samsung, and Apple wallet integration with CIBC Mobile Banking Application
  • Worked with CIBC Mobile Banking engineering team on API integration with MasterCard for card validation/activation/controls using Bank’s Mobile App
  • Manage technical requirement gathering, elicitation, documentation, and integration of Fraud management system, PRM, Safer Payments, Layer 7 systems and Security related projects (AH-EAS and AH-IAS)
  • Supported end-to-end project implementation as a subject matter expert and provided guidance to a diverse team of business, technology, and project professionals
  • I collaborated and supported individuals and cross-functional teams to resolve organizational, operational, fraud/controls and process problems within an agile environment
  • Used Agile methodologies to ensure epics, User Stories and SRDs are completed within timelines
  • I facilitated requirement gathering, requirement elicitation, created user stories and lead business analysis efforts for assigned project and product delivery
  • Managed requirements and documentation using Jira, confluence, SharePoint and MS 365
  • Support all fraud related enhancement / implementation for credit &debit cards, digital banking, EFTS solution, cheques and deposits, created functional test cases and validate that functional test plan / use cases have full coverage of the solution requirements while providing requirements clarifications
  • Facilitate end to end review of user and technical requirements to ensure they are updated and aligns with release Strategy and ensures product documentation follows corporate standards
  • I worked with the project delivery teams to identify, anticipate, assess, manage, and resolve issues and risks related to requirements' activities and solution deliverables
  • I proactively tracked risks, issues, assumptions, dependencies, constraints and effectively managed them to ensure timely and efficient delivery
  • I worked with Product Managers and SME on problem opportunity analysis, scope modelling, business process mapping, business context diagraming, and story mapping to create high-level and detailed requirements, Uue cases & scenarios, business rules & data catalogue, user stories, story mapping and requirements traceability for Issuing, Acquiring and branch collection channels
  • Performed business analysis including understanding of business objectives, planning, eliciting, scoping, analyzing, documenting, prioritization, managing changes, maintaining traceability, managing backlogs, stakeholder analysis and effort estimation in an Agile or Waterfall projects
  • I provided analytic reports, insight and support to clients on CIBC retail branch payment channel like ATM, Service Platform (SP), Sales Platform, branch PoS etc
  • Remote Banking & Shared SERVICES

Senior Application Business ANALYST

STANBIC IBTC BANK
04.2016 - 05.2021
  • Responsible for translating business requirements to SRDs, I worked closely with digital product managers in refining, grooming and prioritizing product backlogs, product designs, develop business cases/justifications and clear business requirements
  • I am very proficient in using Confluence & SharePoint for requirement documentation, record management and Jira for Epic/User story grooming, tracking, and prioritizing
  • Responsible for requirements gathering and documentation for quarterly digital Servers / ATMs patches and security/vulnerabilities management which contributed to an overall system stability and compliance to PCIDSS / ISO requirements
  • Facilitated requirement gathering, elicitation, transactional of business requirements to functional requirements for enhancement of the Bank’s Mobile application to include Ease Cash feature (instant loan)
  • This enhancement and innovation have increased the bank’s mobile user, increased profitability, and risk asset
  • Led implementation of digital strategies across the bank with focus on innovation, service excellence and channel profitability across Credit and Debit Cards, Merchant Acquiring and Self-Service Channels
  • Lead functional requirements analysis efforts for new products, design functional specifications, track documentation, guiding business through UAT
  • Facilitate API documentation using Swagger UI and Postman
  • I work closely with business owners, product owners and managers to define business requirements and I translate these business requirements to solution requirements that can be used by Dev and QA team
  • Used the Agile methodologies to ensure Epics, User Stories and SRDs are completed timely
  • I facilitated requirement gathering, requirement elicitation, created user stories, lead sprint planning meetings, acted as scrum master
  • I also worked with product managers to prioritize/manage backlog items
  • I facilitated workshops and design sessions with both business and technology teams for Stanbic IBTC Salesforce CRM migration, I handled the JAD sessions, requirement gathering and elicitation for migration from legacy CRM to Salesforce CRM
  • CRM migration was completed within stipulated timelines
  • Responsible for analyzing digital applications and recommending possible solution improvements
  • We have achieved 99% transaction success rate by introducing performance tuning techniques using tools like SQL
  • Facilitated business analysis to help the digital business product function more effectively through analytics, develop and writes business specifications, develop software requirement specification (SRS), work with Procurement team on RFP and providing expertise advise and feedback to management on digital products
  • Work with Product Managers, Business Owners, Developers and QA to build a knowledge-based documentation for WLS and WLN products, design diagrams and infrastructure layout of Issuing and Acquiring system using confluence, MS Visio and diagramnet
  • Managed all EFTS (POS, ATMS, Credit and Debit Cards, Digital Mobile banking, Ecommerce) technical requirements, platform enhancements, use case management, analysis and go-live protocols

BUSINESS APPLICATION ANALYST

WEMA BANK PLC
01.2015 - 04.2016
  • Analyze, validate, and translate functional and non-functional business requirements into conceptual design documentation to execute changes oRBCr enhancements to digital business processes, data/information, and information systems
  • Analyze existing processes, workflow documents and develop solution designs
  • Led multiple work-streams and collaborated with IT engineering, third-party API providers and other internal partners to examine technologically sound options to improve and deliver digital solutions to customers
  • Facilitate business analysis to help the business system function more effectively through analytics, develops and writes business specifications, analyzed business systems using Gap Analysis, providing expertise advise
  • Managed relevant external partners' SLAs and instituted effective revenue assurance, risk and compliance frameworks that ensured the operations of digital channels in line with applicable regulation and standards
  • Contributed to project management activities such as: scoping and estimating project efforts, identifying risks and recommending mitigation measures, communicating status, quality management reviews, as well as escalating and communicating possible issues, we achieved 80% early time to market with digital solutions

Education

Data Analytics and Machine Learning -

University of Toronto

Master of Risk Management -

UNIVERSITY OF LAGOS
Nigeria

Bachelor of Technology - Applied Physics

FEDERAL UNIVERSITY OF TECHNOLOGY OWERRI (FUTO)

Skills

  • System Analysis & Requirement Management
  • Application integration
  • Data Analysis & Integration
  • Problem/Incident management using ServiceNow
  • Technology Strategy and Delivery
  • Change Management
  • Backlog Grooming and Refinement
  • IT Service Management
  • Design Thinking & Conflict Management
  • Fraud Solution Analysis and Integration
  • Data Analysis
  • Stakeholder Management
  • Cloud Technology
  • Confluence & JIRA
  • Value Stream Mapping
  • API Documentation
  • HDFS/Hive/Spark/YARN
  • Agile (Scrum / Kanban)
  • Software Development Lifecycle (SDLC)

Certification

  • Certified Scrum Product Owner & Certified Scrum Master, Scrum Alliance
  • IT Information Library Foundations Certification (ITIL), GR671145808MO
  • Certified Business Analysis Professional, International Institute of Business Analysis
  • SAFe 4 Practitioner Certification, Scaled Agile Inc
  • Microsoft Certified: Azure Fundamentals, Microsoft
  • Microsoft Certified: Data Analyst Associate, Microsoft

Keyaccomplishments

  • Facilitated CIBC RBSS- EPSP technical requirement documentation for Simplii CRM implementation., 07/2022
  • Lead Technical Business Analyst for CIBC APIF 2.0 (API Management Solution with latest API Marketplace capability) technical requirement documentation., 07/2022
  • Initiated enhancement, and deployment of Stanbic IBTC first e-commerce payment portal/gateway, which is used to process transactions and drive collection by businesses totaling approximately $15 million per month., 07/2022

Timeline

BUSINESS SYSTEM ANALYST

BMO Canada
10.2022 - Current

Senior Application BUSINESS ANALYST

Telus
07.2022 - Current

Senior Application Business CONSULTANT

CIBC BANK
06.2021 - 05.2022

Senior Application Business ANALYST

STANBIC IBTC BANK
04.2016 - 05.2021

BUSINESS APPLICATION ANALYST

WEMA BANK PLC
01.2015 - 04.2016

Data Analytics and Machine Learning -

University of Toronto

Master of Risk Management -

UNIVERSITY OF LAGOS

Bachelor of Technology - Applied Physics

FEDERAL UNIVERSITY OF TECHNOLOGY OWERRI (FUTO)

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Mark Okoli