Travel, Soccer, Photography, Community engagement
MARK ODI
Summary
Highly experienced financial services professional with experience in customer service, process improvement, financial analysis, to mention a few. Detail oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with an impressive degree of accuracy. Passionate about maintaining professional relationships to increase profitability and drive business results. Upbeat, and energetic in handling difficult situations through resourcefulness, determination, and adaptability. Versatile professional, comfortable working in high-volume, high-stress environment. Passionate about promoting lasting customer satisfaction by delivering excellent customer service and unparalleled support. Proficient in customer service best practices.
Overview
9
9
years of professional experience
Work History
Financial Solutions Officer
Federation of Canadian Municipalities
01.2022 - 07.2023
- Acted as the primary client contact on a portfolio of applications and funding agreements throughout the project cycle
- Also responsible for internal and external communications, document review, keeping accurate and up to date records, and ensuring timely processing
- Conducted initial review of applications for capital projects, pilot projects, studies, and plans for adherence to eligibility criteria and mandatory requirements
- Provided guidance to applicants with a view to improving technical & economic viability and increasing the possibility of funding, which includes sharing relevant knowledge products and capacity building resources and providing information of importance to finalizing funding agreements or contracts
- Facilitated and supported the Peer Review process, including reviewing scores and comments
- Also conducted additional research and consulted with applicants to clarify and/or elaborate content information
- Drafted and reviewed application summaries and prepared recommendations for funding and is prepared to answer questions
- Tasked with the overall preparation and administration of funding agreements and contracts within the assigned portfolio, which included consulting with clients on contract terms, negotiating where required, reviewing and finalizing agreements and obtaining applicable signatures
- Reviewed contracts for adherence against mandatory requirements and applicable provincial legislation, ensured that it reflected the pre-approved terms and conditions, and submit for processing.
Credit Analyst/Underwriter
TD Bank Financial Group
02.2019 - 11.2022
- Consistently maintained a 100% quality score, month after month, since my day of certification in August 2019
- Received several awards and recognitions for consistently exceeding departmental goals of 23 applications per day, and for being at the top of the departmental scorecard consistently
- Achieved this by increasing daily production by 26%, where I remained number 1 in the entire department every month thereafter in almost all categories
- Nominated as the employee pulse survey ambassador for my team, where I obtained feedback on important issues, drafted action plans, and measured the effectiveness of implemented action plans by creating surveys to gauge perception of our colleagues
- Reviewed, analysis and approved credit applications across a wide range of products including Credit Cards, Home Equity Lines of Credit, Bridge Loans, and Mortgages to support various lines of business
- Performing in-depth analysis of financial position through thorough investigation of tax returns and / or other financial statements
- Optimized credit opportunities for our customers by determining, structuring, packaging and authorizing credit facilities while adhering to credit risk policies and established guidelines
- Assessed the credit status of customers, provided credit administrative and operational support, as well as evaluated customer financial portfolio whilst protecting the interest of the Bank
- Provided Legendary service to our customers through inbound and outbound phone interactions.
Dual Visa Service Officer
TD, MBNA, TD Bank Financial Group
02.2017 - 02.2019
- Provided timely legendary service to our cardholder clientele through inbound service calls
- Effectively contributed to effective cost and risk control through productivity and adherence to corporate processes and controls
- Achieved departmental targets through recommendation of appropriate products and services to suit the needs of our ever-changing customer needs
- Used on-screen information to identify customer needs, and update information as per KYC requirements.
Client Service Officer
Scotia Bank
09.2014 - 03.2016
- Accurately processed transactions including bill payments, mortgage payments, credit card payments, bonds cashing, as well as verifying customer identity, verifying authenticity of checks/draft, making adequate notations and reports about suspicious transactions, and input data
- Up-sold various financial products (credit card) and services, and consistently surpassing monthly targets of 20 credit cards and referrals per month
- Had a balancing ratio of 100% consistently, and immensely contributed to the accomplishing of team goals and set targets
- Achieved quality service by accurately assessing and responding to client needs by applying sound judgment to recommend best options and choices, as well as strict compliance to company policies
- Actively participated in group meetings and coaching sessions with a strict focus on service excellence.
Education
Post Graduate Certificate - International Business Management
Algonquin College
Ottawa, Ontario 08.2013 - 05.2015
Bachelor of Science - Political Science
University of Nigeria
NigeriaSkills
Attention to Detail
Organization and Time Management
Decision-Making
Self-Motivated
Financial analysis
Compliance risk management
Credit score understanding
Analytical and Critical Thinking
Flexible and Adaptable
Interpersonal Communication
Data analysis
Credit decisions
Credit risk
Written Communication
Problem-Solving
Cultural Awareness
Experienced with [Salesforce, Power BI] software
Verbal and written communication
High risk account reviews
Sales expertise
Complaint resolution
CRM
Creative problem solving
Account management
Loan to Value Ratio Calculations
Debt-to-Income Ratios
Application Analysis
Financial analysis aptitude
Asset Statements
Residential Loans
Good Telephone Etiquette
Coaching and mentoring
Interests
Timeline
Financial Solutions Officer
Federation of Canadian Municipalities
01.2022 - 07.2023
Credit Analyst/Underwriter
TD Bank Financial Group
02.2019 - 11.2022
Dual Visa Service Officer
TD, MBNA, TD Bank Financial Group
02.2017 - 02.2019
Client Service Officer
Scotia Bank
09.2014 - 03.2016
Post Graduate Certificate - International Business Management
Algonquin College
08.2013 - 05.2015
Bachelor of Science - Political Science
University of Nigeria