Mark O’Dell
Chula Vista
Summary
IT Professional and Surface Warfare Officer with 6 years of experience in network troubleshooting, IT support, and managing both personnel and technical equipment in complex environments. Proven ability to lead teams, oversee operational readiness, and contribute as part of a network engineering team in large-scale environments. Skilled in security assessments, resource management, and system optimization, with a track record of delivering results in high-pressure environments through strong leadership and technical expertise.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Surface Warfare Officer
United States Navy, USN
11.2018 - Current
- Ensured adherence to safety protocols, resulting in reduced incidents during high-pressure situations.
- Collaborated with other departments to streamline processes and improve overall ship performance.
- Oversaw maintenance schedules for crucial ship components, ensuring optimal functionality during deployments.
- Increased operational efficiency by implementing innovative strategies and procedures in daily tasks.
- Handled administrative requirements, maintained records and submitted operational reports.
Network Analyst
Computacenter@BMW
01.2017 - 10.2018
- Installed, configured, and troubleshot network hardware and software—including Cisco switches, routers, firewalls, access points, and servers—in a large-scale corporate environment, ensuring optimal performance and minimal downtime.
- Contributed to network design, and maintained and updated network diagrams to reflect infrastructure changes.
- Collaborated with cross-functional teams on major incidents, system upgrades, and infrastructure projects
- Resolved connectivity issues for end-users through troubleshooting and implementing solutions.
Network Analyst
Windstream Communications
01.2014 - 01.2017
- Created, maintained, and troubleshot nationwide Fiber/DSL networks for business and residential customers, supporting 50+ accounts daily.
- Provided Tier 2/3 customer service via phone, ticketing systems, and online chat, resolving issues across Layer 1, 2, and 3 levels.
- Demonstrated proficiency with a variety of network hardware and software, including Cisco, Alcatel, Calix, Redback, Motorola, and Adtran.
- Collaborated on large-scale projects, including a successful $92M customer network migration, while delegating tasks for on-site repairs and expanding technical skill sets.
Information Systems Technician/E-5
United States Navy Reserve
01.2010 - 01.2013
- Provided in depth Windows IT help desk support for 500+ personnel work forces. Qualified to troubleshoot and assess customer issues, generate help tickets, and in maintenance and repair of PC and communications equipment. Completed multiple military IT training courses, including Microsoft Certified Professional, and proficiency in CCNA. Earned CompTIA A+ Certification.
- Led troubleshooting efforts for complex technical issues, resulting in faster resolution times for endusers.
Sonar Technician/E-5
United States Navy (Active)
01.2005 - 01.2009
- Operated, maintained, and repaired sonar systems and associated equipment, including underwater detection and navigation systems, to support surface vessel operations.
- Conducted underwater acoustic analysis, detecting and classifying potential threats, and providing real-time data for tactical decision-making.
- Collaborated across multiple departments to ensure system readiness, performing troubleshooting, preventive maintenance, and system upgrades.
- Conducted thorough analysis of acoustic data, contributing to successful missions and overall team objectives.
Education
Bachelor of Arts Degree - History, Communications
Clemson University
Clemson, South Carolina08.2014
Skills
- Information Technology
- Network Maintenance
- Project Management
- Research & Analysis
- Strong Work Ethic
- Detail-oriented approach
- Collaborative team management
- Network Migrations
- Account Oversight
- Systematic troubleshooting expertise
- Technology expertise
- Switching and Routing
- Personnel management
- Cross-functional
- Customer Support
- Personal Integrity
- Effective communication
- Leadership
- Information security communications
- Operational planning
Certification
- Completed Military Cisco CCNA 1 and Network Courses
- Held Comp TIA A+ Certification
- Hold CCENT qualification
- Active DOD Secret Clearance
Timeline
Surface Warfare Officer
United States Navy, USN
11.2018 - Current
Network Analyst
Computacenter@BMW
01.2017 - 10.2018
Network Analyst
Windstream Communications
01.2014 - 01.2017
Information Systems Technician/E-5
United States Navy Reserve
01.2010 - 01.2013
Sonar Technician/E-5
United States Navy (Active)
01.2005 - 01.2009
Bachelor of Arts Degree - History, Communications
Clemson University
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