Mark Nivet

• It involves the administrative services and operations for health care clinics or centers by federal, local, and internal standards, policies, and regulations. Typically includes operations, fiscal management, program planning, and/or external marketing activities. Management levels include oversight of clinical patient care.
• I'm a mission-driven team player committed to excellent, de-stigmatized patient care for patients with unhealthy substance use and with experience in supervision, management, healthcare operations, and quality improvement.
• Under the leadership and supervision of the DSAAM Division Director, the OBIC Clinic Director, in collaboration with the OBIC Medical Director, plays a critical role in the clinic's daily operations and implementing new programs.
• The Clinic Director role is a professional leadership role that functions with a high degree of independence, initiative, assertiveness, and diplomacy, which are necessary in dealing with faculty, staff, and patients in a complex environment.
• Key participation in program expansion as additional services are added or reconfigured. The Clinic Director handles the clinic's key business and administrative functions.  Clinic operations:
• Oversees daily clinic operations, including supporting staff, ensuring adequate staffing, developing and implementing workflows, problem-solving patient care issues, implementing quality improvement activities, and monitoring documentation and quality assurance.
• Works with the management team to design, implement, and evaluate innovative clinical services.  Supervision: The Clinic director directly supervises several key OBIC staff members. This includes supporting staff well-being and professional development, holding regular supervision meetings, and conducting annual performance reviews. 
• Quality Improvement: The Clinic director leads our clinic in improvement processes and activities. Patients seen at OBIC are primarily low to no income, and all are uninsured or have public insurance.
• Many of our patients are experiencing homelessness, have multiple substance use disorders, have a history of trauma, have co-occurring psychiatric conditions, or have experience with the criminal legal system. OBIC aims to provide flexible treatment to meet the diverse needs of this patient population. We seek candidates who are dedicated and passionate about serving our patient population.

• Manage operations for three medical offices, including pediatrics, team building, talent development, inventory management and facility maintenance.
• Foster strong, collaborative team-dynamics that ensure a supportive and engaged team culture and lead successful change management and process improvement efforts.
• Created IT solutions for enhanced and more efficient workflow
• Provided on-site support for clinical teams during peak times of operation.
• Conducted training sessions for new employees in medical operations processes and procedures.
• Created reports summarizing medical operations data trends for executive review.
• Analyzed existing workflows to identify areas needing improvement or streamlining.
• Developed and maintained relationships with external vendors for the procurement of supplies and services.
• Monitored operational performance metrics for improvement opportunities.
• Coordinated with other departments to ensure efficient patient flow
• Supervised medical staff, including physicians and nurses, to ensure quality patient care.

• Managed ensemble groups and all logistics, regularly liaising with a vast array of people from community members, developmentally challenged communities, dignitaries, presidents, prime ministers, and royalty
• Served as the "Face of The Royal Australian Navy, " for musical and artistic endeavors, assisting with customer relations and public relations utilizing excellent people and communication skills

Organized charity events featuring client musicians in order to raise money for worthy causes.

• Conducted market research analysis in order to identify potential areas of growth.
• Constructed promotional plans for upcoming projects or albums.
• Coordinated with vendors to secure necessary supplies, equipment, transportation, and accommodations for tour dates.
• Reviewed tour expenses after each event was completed in order to identify areas where costs could be reduced going forward.
• Ensured the safety of all band members, crew, and equipment during travel and performance events.

Assisted in resolving disputes between members of the band when necessary.

• Monitored social media accounts associated with the band in order to engage fans more effectively.
• Scheduled rehearsals and production meetings among members of the band in preparation for upcoming performances or recordings.
• Provided guidance on song selection for setlists for each show or tour date.