Mark Niven
Duncan,BC
Summary
I'm an enthusiastic and reliable professional with exceptional interpersonal skills and communication abilities. I have over 35 years customer service background in multiple industries. Through extensive training and product knowledge, I have always maintained a high level of sales and upselling.
Overview
10
10
years of professional experience
Work History
Lead Server/Bar Manager
The Masthead Restaurant
11.2020 - Current
Assistant Manager/Server
Unsworth Restaurant
07.2014 - Current
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Cultivated warm relationships with regular customers
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport, keep not only my patrons satisfied but also maintaining the floor customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Increased sales with upselling techniques and thorough knowledge.
- Participated in ongoing professional development opportunities to stay current on industry trends and improve service offerings continually.
Education
WSET Level 1, 2, & 3 - Wine Industry
Wine & Spirit Education Trust
London, UK06.2019
Life License Qualification Program - Insurance And Risk Management
Insurance Council of British Columbia
Vancouver, BCCertificate in Framing (1st Year Apprenticeship) - Carpentry Framing And Forming Foundation
Vancouver Island University
Duncan, BCCertificate of Aromatherapy - Aromatherapy, Massage & Reflexology
Shirley Price School of Aromatherapy
Hinckley, UKNo Degree - Herbal Medicine
School of Phytotherapy
Hailsham, UKDiploma in Dramatic Art - Dramatic Arts/Acting
Royal Scottish Academy of Music & Drama
Glasgow, UKSkills
- Sales Techniques
- Relationship Building
- Customer Service
- Adaptable and Flexible
Timeline
Lead Server/Bar Manager
The Masthead Restaurant
11.2020 - Current
Assistant Manager/Server
Unsworth Restaurant
07.2014 - Current
WSET Level 1, 2, & 3 - Wine Industry
Wine & Spirit Education Trust
Life License Qualification Program - Insurance And Risk Management
Insurance Council of British Columbia
Certificate in Framing (1st Year Apprenticeship) - Carpentry Framing And Forming Foundation
Vancouver Island University
Certificate of Aromatherapy - Aromatherapy, Massage & Reflexology
Shirley Price School of Aromatherapy
No Degree - Herbal Medicine
School of Phytotherapy
Diploma in Dramatic Art - Dramatic Arts/Acting
Royal Scottish Academy of Music & Drama
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