Mark Nelson
GARDEN GROVE
Summary
Dedicated Security Officer with expertise in incident response and emergency preparedness. Proven ability to maintain calm under pressure and ensure compliance with safety regulations.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Security Officer
Allied Universal Security Services
GARDEN GROVE
04.2021 - Current
- Conducted regular patrols to identify and report suspicious activities.
- Responded promptly to incidents, providing immediate assistance as needed.
- Maintained detailed logs of daily activities and incidents for review.
- Collaborated with local law enforcement during emergencies and investigations.
- Assisted in emergency evacuation drills, ensuring preparedness among staff and visitors.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Maintained accurate logs of all security related activities.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Guarded restricted areas to prevent unauthorized entry.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
Truck Driver And Cremator
Macera Crematory
Santa Ana
06.2008 - 02.2018
- Ensured compliance with safety regulations during all driving activities.
- Coordinated with funeral homes for timely pickups and deliveries.
- Conducted routine vehicle inspections to ensure operational safety.
- Assisted in loading and unloading materials at designated locations.
- Provided compassionate service to families during sensitive transportation situations.
- Transported goods to and from specified destinations in accordance with delivery schedules.
- Communicated with dispatchers regarding pickup and delivery times.
- Inspected truck before and after trips, ensuring all safety regulations were followed.
- Filled out paperwork accurately at each stop along route including bills of lading and trip sheets.
- Ensured deliveries were on time by following designated routes and adhering to traffic laws.
- Managed personal driving time according to Hours of Service regulations.
- Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
- Reported all accidents or violations to management immediately upon occurrence.
- Followed regular schedule of pickups for individual customers and groups.
Assistant Store Manager
Island charters DT Disney
Anaheim
07.2006 - 06.2008
- Assisted in daily store operations and team management.
- Trained new staff on customer service standards and procedures.
- Oversaw merchandise displays to enhance customer engagement.
- Managed inventory levels and organized stockroom efficiently.
- Implemented visual merchandising strategies to attract customers effectively.
- Resolved customer inquiries and complaints promptly and professionally.
- Coordinated staff schedules to align with peak service times.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
- Maintained a safe working environment by enforcing safety regulations.
- Prepared staff work schedules and assigned team members to specific duties.
- Forecasted customer demand to set prices or credit terms for goods or services.
Education
Some College (No Degree) - Marketing
California State University, Fullerton
Fullerton, CASkills
- Incident response
- Surveillance monitoring
- Access control
- Emergency preparedness
- Report writing
- Conflict resolution
- Safety regulations compliance
- Decision making
- Relationship building and management
- Asset protection
Certification
Bureau of Security and Investigative Services-Guard Card
Accomplishments
Allied Universal "Our Values Medal"
References
References available upon request.
Timeline
Security Officer
Allied Universal Security Services
04.2021 - Current
Truck Driver And Cremator
Macera Crematory
06.2008 - 02.2018
Assistant Store Manager
Island charters DT Disney
07.2006 - 06.2008
Some College (No Degree) - Marketing
California State University, Fullerton