Mark Nassim

Burbank,CA

Summary

Personable and enthusiastic restaurant professional with over 3 years of front-of-house experience as a server and busser in high-volume, upscale dining environments. Known for creating a welcoming and enjoyable atmosphere that guests and co-workers appreciate. Skilled in building strong guest relationships, anticipating customer needs, and working collaboratively with team members to deliver seamless, memorable dining experiences.

Overview

years of professional experience

Work History

Server

Kiwami by Katsu-Ya

08.2022 - Current

Delivered high-quality dining service in a fast-paced, upscale Japanese restaurant with high guest volume.
Took food and beverage orders, provided menu knowledge, and ensured accuracy and timeliness of orders.
Maintained attentive, personalized service to build rapport and drive repeat business.
Collaborated with bussers and kitchen staff to ensure smooth flow of service and efficient table turnover.
Trained and supported new team members on proper serving etiquette and restaurant procedures.
As busser: reset and cleaned tables quickly and efficiently to support continuous service flow.

COMBO CLERK

RALPH'S GROCERY

01.2021 - 08.2022

Welcome and assist as many as 100 customers each day addressing any questions and needs.
Operate cash register for cash, check and credit card transactions.
Provide a positive customer experience with a friendly and courteous service while working closely with shift manager to solve customer relations issues.
Perform closing duties by maintaining a clean and organized front-end by retrieving carts, replenishing bags and placing unwanted items on the shelves.

RIDESHARE DRIVER

UBER TECHNOLOGIES INC.

11.2017 - 03.2020

Provided excellent customer service and rides to over 3,000 customers with an overall 4.97 service rating.
Communicated daily with passengers offering a friendly and welcoming ride to their destination.

BUSSER

CAFE DAHAB

06.2014 - 07.2015

Warmly greeted customers when they arrive at the restaurant.
Actively checked in with customers to ensure all needs are met.
Assisted servers as needed to optimize customer dining experience.
Clear tables of dishware, silverware and reset tables in a timely manner.

Skills

Service excellence
Effective communication
Customer-focused hospitality
Collaborative team member
Responsive to new challenges
Attentive

Server training
Food Running
Food Safety Practices
Compassionate listener
Experience with dietary accommodations

Timeline