Summary
Overview
Work History
Skills
Timeline
Generic

Mark Nassim

Burbank,CA

Summary

Personable and enthusiastic restaurant professional with over 3 years of front-of-house experience as a server and busser in high-volume, upscale dining environments. Known for creating a welcoming and enjoyable atmosphere that guests and co-workers appreciate. Skilled in building strong guest relationships, anticipating customer needs, and working collaboratively with team members to deliver seamless, memorable dining experiences.

Overview

11
11
years of professional experience

Work History

Server

Kiwami by Katsu-Ya
08.2022 - Current
  • Delivered high-quality dining service in a fast-paced, upscale Japanese restaurant with high guest volume.
  • Took food and beverage orders, provided menu knowledge, and ensured accuracy and timeliness of orders.
  • Maintained attentive, personalized service to build rapport and drive repeat business.
  • Collaborated with bussers and kitchen staff to ensure smooth flow of service and efficient table turnover.
  • Trained and supported new team members on proper serving etiquette and restaurant procedures.
  • As busser: reset and cleaned tables quickly and efficiently to support continuous service flow.

COMBO CLERK

RALPH'S GROCERY
01.2021 - 08.2022
  • Welcome and assist as many as 100 customers each day addressing any questions and needs.
  • Operate cash register for cash, check and credit card transactions.
  • Provide a positive customer experience with a friendly and courteous service while working closely with shift manager to solve customer relations issues.
  • Perform closing duties by maintaining a clean and organized front-end by retrieving carts, replenishing bags and placing unwanted items on the shelves.

RIDESHARE DRIVER

UBER TECHNOLOGIES INC.
11.2017 - 03.2020
  • Provided excellent customer service and rides to over 3,000 customers with an overall 4.97 service rating.
  • Communicated daily with passengers offering a friendly and welcoming ride to their destination.

BUSSER

CAFE DAHAB
06.2014 - 07.2015
  • Warmly greeted customers when they arrive at the restaurant.
  • Actively checked in with customers to ensure all needs are met.
  • Assisted servers as needed to optimize customer dining experience.
  • Clear tables of dishware, silverware and reset tables in a timely manner.

Skills

  • Service excellence
  • Effective communication
  • Customer-focused hospitality
  • Collaborative team member
  • Responsive to new challenges
  • Attentive
  • Server training
  • Food Running
  • Food Safety Practices
  • Compassionate listener
  • Experience with dietary accommodations

Timeline

Server

Kiwami by Katsu-Ya
08.2022 - Current

COMBO CLERK

RALPH'S GROCERY
01.2021 - 08.2022

RIDESHARE DRIVER

UBER TECHNOLOGIES INC.
11.2017 - 03.2020

BUSSER

CAFE DAHAB
06.2014 - 07.2015

Similar Profiles

CREATE PROFILE
Mark Nassim