Mark Mosgrove
Cambridge,ON
Summary
Driven Retail Manager with more than 10 years of experience overseeing talented teams while guiding staff for superior customer interactions. Talented at leading daily activities and enhancing store atmospheres. Successful background resolving routine and unique issues to drive continued revenue growth and increase customer loyalty.
Overview
19
19
years of professional experience
Work History
Retail Manager
Hudson's Bay
02.2010 - 02.2016
- Answered questions about store policies and addressed customer concerns.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Exhibited excellent people skills during interaction with employees and customers.
Retail Sales Specialist
Mexx Canada
04.2004 - 03.2009
- Handled in-store purchase payment processing with cash and credit cards.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Located merchandise across various stores to address customer needs.
- Answered questions about store policies and addressed customer concerns.
Retail Manager
Harry Rosen Menswear
Montreal, QC
05.1997 - 01.2004
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Trained and developed new employees for ease of transition into team.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Controlled store inventory and reviewed cash handling and operations reports.
- Exhibited excellent people skills during interaction with employees and customers.
Education
Associate of Arts - Craft And Design
Sheridan College Institute of Technology And Advanced Learning
Oakville, ON04.2003
Skills
- Inventory Control
- Cash Management
- Business Administration
- Visual Merchandising
- Strategic Selling
- Employee Scheduling
- Loss Prevention
- Business Development
- Budget Planning
- Distribution Center Management
- Merchandising Operations
- Team Training and Development
- Store Operations
Languages
English
Native or Bilingual
Timeline
Retail Manager
Hudson's Bay
02.2010 - 02.2016
Retail Sales Specialist
Mexx Canada
04.2004 - 03.2009
Retail Manager
Harry Rosen Menswear
05.1997 - 01.2004
Associate of Arts - Craft And Design
Sheridan College Institute of Technology And Advanced Learning
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