Mark Mendoza
San Diego
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service Representative position. Ready to help team achieve company goals.
Leveraged advanced computer skills to efficiently manage customer interactions, navigate multiple software platforms, and maintain accurate records in a fast-paced remote environment.
Overview
9
9
years of professional experience
Work History
Dog Trainer
Self Employed
02.2022 - Current
- Evaluated dogs'' progress during training sessions, adjusting techniques according to unique temperaments and learning styles.
- Collaborated with fellow trainers to develop new strategies and approaches, resulting in improved client satisfaction rates.
- Observed dogs in various settings to determine behavioral concerns and problems.
- Evaluated animals to determine temperaments, abilities and aptitude for training.
Sales Associate
World Market Cost Plus
06.2021 - 06.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Food Waiter
Rakiraki Ramen & Tsukemen
06.2020 - 06.2021
- Enhanced customer satisfaction by providing timely and efficient food service with a friendly attitude.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes.
- Maintained an organized workspace throughout shifts by consistently restocking supplies such as utensils, napkins, and condiments.
- Maintained impeccable restaurant cleanliness, ensuring a comfortable and inviting dining atmosphere for guests.
Busser
Kettner Exchange
06.2019 - 06.2020
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
Food Waiter
The Fish Market
08.2016 - 05.2019
- Fostered a welcoming environment for all guests through attentive service, anticipating needs before they arise.
- Consistently received positive feedback from customers regarding both food quality and level of service provided.
- Gained extensive knowledge of menu items, enabling informed recommendations based on guest preferences or dietary requirements.
- Handled customer complaints diplomatically by listening attentively to concerns and working towards a satisfactory resolution.
Education
Some College - General Education
Grossmont College
El Cajon, CAGeneral Education
Hilltop Highschool
San Diego, CA06-2012
Skills
- Customer service background
- Excellent customer service skills
- Customer relations
- Problem resolution
- Computer proficiency
- Prioritization
Timeline
Dog Trainer
Self Employed
02.2022 - Current
Sales Associate
World Market Cost Plus
06.2021 - 06.2022
Food Waiter
Rakiraki Ramen & Tsukemen
06.2020 - 06.2021
Busser
Kettner Exchange
06.2019 - 06.2020
Food Waiter
The Fish Market
08.2016 - 05.2019
Some College - General Education
Grossmont College
General Education
Hilltop Highschool
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