Summary
Overview
Work History
Education
Skills
Languages
Timeline
SalesAssociate

Mark McKague

Airdrie,Canada

Summary

Results-driven and customer-focused sales professional with 4 years of experience in retail trailer sales and 9 years in dealership operations. Former apprentice mechanic with a strong technical foundation and an eagerness to quickly adapt to new concepts. Proven track record of building and maintaining lasting relationships with clients from diverse backgrounds. Committed to leveraging technical expertise, sales skills, and industry knowledge to contribute to the success and growth of a forward-thinking organization.

Overview

12
12
years of professional experience

Work History

Sales Associate

Rangeland RV
03.2021 - Current
  • Successfully built relationships with over 2,200 clients, contributing to $9.2M in retail product sales over the last 4 years.
  • Achieved top sales volume across two locations in 2023-2024, with 300+ units sold.
  • Created and maintained a strong online presence, amassing 20K+ social media followers and generating 5M+ views for Rangeland RV.
  • Participated in the 2024 RV EXPO hosted by Forest River in Indiana, networking with industry leaders and manufacturers.
  • Collaborated with manufacturer representatives to stay up-to-date on industry trends, ensuring product offerings met market demand.
  • Managed and optimized CRM database to enhance customer relationships, streamline follow-ups, and improve sales efficiency.
  • Certified in Telehandler operation and First Aid, with hands-on experience operating a Kubota tractor.
  • Gained comprehensive understanding of dealership operations, including finance, service, and sales.

3rd Year Automotive Apprentice

Davis Chevrolet
05.2016 - 01.2021
  • Gained in-depth knowledge of engine systems, drivetrain, and manual transmissions through hands-on training and mentorship.
  • Developed proficiency in basic 12V electrical systems, contributing to diagnostics and repairs.
  • Performed hundreds of tire & rim replacements, oil changes, brake services, coolant flushes, and windshield replacement, consistently meeting service deadlines.
  • Achieved increased job efficiency and productivity through flat-rate pay structure, enhancing focus on quality and speed.
  • Diagnosed and troubleshot complex mechanical issues, ensuring customer vehicles were serviced accurately and efficiently.
  • Exhibited strong attention to detail in all aspects of work, from routine maintenance to advanced mechanical repairs.

Technician

Jiffy Lube
05.2013 - 03.2016
  • Conducted up to 30 oil changes per day, ensuring timely and accurate service for customers.
  • Serviced rear differentials, transmissions, and coolant systems, expanding technical expertise in vehicle maintenance.
  • Developed strong customer service and communication skills by interacting with customers, addressing concerns, and providing quality service in a fast-paced environment.

Education

GM-ASEP

SAIT
Calgary, AB
01-2019

High School Diploma -

George Mcdougall Highschool
Airdrie, AB
06-2015

Skills

  • Proficient in CRM software and database management
  • Telehandler & First Aid certified
  • Strong understanding of dealership operations (Finance, Service, Sales)
  • Technical knowledge of mechanical systems (engines, drivetrain, electrical, etc)
  • Excellent communication and customer service skills
  • Trained in negotiating & de-escalation
  • Teamwork and collaboration
  • Works well under pressure

Languages

English
Native or Bilingual

Timeline

Sales Associate

Rangeland RV
03.2021 - Current

3rd Year Automotive Apprentice

Davis Chevrolet
05.2016 - 01.2021

Technician

Jiffy Lube
05.2013 - 03.2016

GM-ASEP

SAIT

High School Diploma -

George Mcdougall Highschool

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Mark McKague