Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Timeline
Generic

Mark McCusker

Calgary,AB

Summary

Accomplished financial professional with extensive experience in the telecommunications sector, skilled in balancing the demands of sales targets with financial oversight. At TELUS, I refined my expertise in customer service, proving my ability to foster client relationships, excel in sales, and hit targeted metrics. My role allowed me to master cash handling, billing systems, and compliance, laying a solid foundation for financial analysis. I am committed to leveraging this background to deliver strategic financial insights and superior banking solutions. As a recent finance graduate from Mount Royal University, I am eager to apply my analytical skills and market knowledge to a financial analyst role. My dedication to continuous improvement, as well as my drive to excel in a fast-paced financial environment, make me an ideal candidate for your team.

Overview

7
7
years of professional experience

Work History

Sales Key Holder

Telus International
06.2023 - Current
  • Managed cash handling and billing systems, ensuring accuracy and accountability.
  • Enhanced customer satisfaction through dedicated service and problem resolution.
  • Utilized product knowledge to assist customers and improve sales outcomes by always meeting sales metrics.
  • Employed critical thinking to address complex customer inquiries and issues with sensitive information such as credit and personal information.
  • Demonstrated excellent customer service, hitting 100% in positive experience metrics, and contributed in survey feedback.

Expeditor

Cactus Club Cafe
09.2018 - 08.2019
  • Improved delivery times by closely monitoring and prioritizing urgent orders.
  • Coordinated service for food runners and other kitchen staff.
  • Illustrated knowledge of menu and service offerings to ensure guest satisfaction.
  • Applied keen attention to detail when plating dishes, ensuring consistent presentation standards that met or exceeded guest expectations.

Sales Associate

True Religion
09.2016 - 06.2017
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions
  • Won store sales incentive competition for “Black Friday” event, resulting in $250 gift card worth of clothes from the store.

Education

BBA - Financial Analyst

Mount Royal University
Calgary, AB
05.2024

Skills

  • Cash Handling
  • Transaction Processing
  • Product Knowledge
  • Customer Service Management
  • Relationship Building
  • POS System Operations
  • Market analysis
  • Analytical thinking
  • Computer literacy
  • Problem solving
  • Strong communication
  • Performance tracking
  • Sales forecasting

Languages

English
Native or Bilingual

Additional Information

Volunteer Experience

Fundraiser Assistant, International Development and Relief Foundation (IDRF), Jan 2020 (1 month)

  • Actively contributed to raising awareness and funds for the Uyghur refugee crisis.
  • Managed the collection of donations, successfully facilitating transactions amounting to over a thousand dollars.
  • Played a key role in organizing events, guiding attendees, and ensuring a seamless experience for all participants.

Timeline

Sales Key Holder

Telus International
06.2023 - Current

Expeditor

Cactus Club Cafe
09.2018 - 08.2019

Sales Associate

True Religion
09.2016 - 06.2017

BBA - Financial Analyst

Mount Royal University

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Mark McCusker