Mark Marquez
Fresno
Summary
Dynamic property maintenance professional with a strong work ethic and exceptional problem-solving skills, honed at Yosemite Resorts. Proven track record in enhancing tenant satisfaction through effective communication and meticulous attention to detail. Adept at managing maintenance schedules and training staff, ensuring a well-organized environment that promotes efficiency and guest comfort.
Overview
3
3
years of professional experience
Work History
Property Maintenance
Yosemite Resprts
06.2022 - 10.2025
- Inspected spaces to help identify maintenance needs.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Oversaw property maintenance schedules, ensuring all common areas were well-kept and appealing to potential tenants.
- Maintained a well-organized home environment for clients, overseeing housekeeping staff and property maintenance.
Front Desk Receptionist
Yosemite Resorts
06.2022 - 10.2025
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Coordinated reservations and maintained accurate booking records using property management system.
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Trained new staff on front desk procedures and best practices to enhance team performance.
- Assisted in inventory management of office supplies, ensuring adequate stock levels at all times.
- Implemented process improvements that streamlined workflow and reduced wait times for guests.
- Maintained communication with housekeeping to ensure timely room readiness for incoming guests.
- Developed training materials to support onboarding of new front desk personnel effectively.
- Scheduled, coordinated and confirmed appointments and meetings.
Education
High School Diploma -
Mariposa County Highschool
Mariposa 06.2023
Skills
- Problem-solving and troubleshooting
- Attention to detail
- Time management and organization
- Communication skills (reporting issues, interacting with tenants or supervisors)
- Ability to follow safety procedures and regulations
- Teamwork and collaboration
- Reliability and strong work ethic
- Customer service (especially in residential or commercial settings)
- Physical stamina and strength
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Property Maintenance
Yosemite Resprts
06.2022 - 10.2025
Front Desk Receptionist
Yosemite Resorts
06.2022 - 10.2025
High School Diploma -
Mariposa County Highschool
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