Mark Ma
Edmonton,AB
Summary
Motivated Customer service associate of 2 years which thrives in fast-paced environments. Works independently, with minimal supervision and pitch in to complete tasks. Demonstrated consistently strong work ethic and adherence to company policy and procedures,
Overview
5
5
years of professional experience
Work History
Business Operator
Scholars Edge Painting
09.2022 - 05.2023
- Recruited, hired, mentored and trained 4 staff on business procedures, policies, duties and customer care methods.
- Created effective sales promotions and marketing strategies to deliver in sales.
- Interacted well with customers to build connections and nurture relationships.
Park Ranger
Hazelmere RV Park
07.2021 - 09.2022
- Distributed park and trail maps, provided park information and answered customer service questions.
- Guided tours for park visitors for a informative and safe visits.
- Trained new park rangers and team members.
Volunteer
personal
09.2021 - 03.2022
- Spoke with community organizations to further drive outreach efforts and highlight program successes.
- Organized event schedules and implemented reminder systems.
- Helped with planning and fundraising responsibilities.
Waiter
Bruno Cafe
08.2018 - 02.2020
- Suggested appropriate food and drink to customers.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
No Degree - Business
University of Alberta
Edmonton, ABSkills
- P>Visitor relations
- P>Customer support
- P>Complaint resolution
- Business Operations
Timeline
Business Operator
Scholars Edge Painting
09.2022 - 05.2023
Volunteer
personal
09.2021 - 03.2022
Park Ranger
Hazelmere RV Park
07.2021 - 09.2022
Waiter
Bruno Cafe
08.2018 - 02.2020
No Degree - Business
University of Alberta
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