Mark Loftis
Modesto
Summary
Accomplished Retail Store Manager with 7+ years of experience in customer service, team leadership, and operational excellence. Adept at training personnel to meet both corporate and individual goals while driving consistent sales growth and enhancing customer satisfaction. Expertise in merchandising, inventory management, and building high-performing teams that deliver measurable success.
Overview
11
11
years of professional experience
Work History
Store Manager
Metro PCS
Modesto
03.2005 - 11.2008
- Directed merchandising strategies that led to a 100% increase in sales within three years
- Recruited, trained, and developed highly qualified candidates for front-line and senior management roles
- Supervised inventory audits, financial reconciliations, and sales reporting to maintain operational efficiency
- Addressed escalated customer complaints, restoring satisfaction and enhancing loyalty
- Built a strong security presence to minimize losses and ensure shrink control
Retail Division Manager
Kelley Moore Paint Co.
Tracy
01.1998 - 03.2005
- Achieved quarterly sales growth of 25% by implementing effective operations and merchandising plans
- Designed and executed customer-focused sales events to increase market penetration
- Trained and empowered team members to uphold high standards of service and professionalism
- Managed inventory levels to reduce costs and improve product availability
- Fostered customer loyalty through exceptional service and proactive engagement
Education
Associate of Arts - General Studies
Modesto Junior College
Modesto, CA05.1998
High School Diploma -
Grace M. Davis High School
Modesto, CA06.1995
Skills
- Leadership Development
- Team Building
- Operations Management
- Business Oversight
- Inventory Control
- Shrink Reduction
- Strategic Merchandising
- Sales Growth
- Customer Satisfaction
- Complaint Resolution
Timeline
Store Manager
Metro PCS
03.2005 - 11.2008
Retail Division Manager
Kelley Moore Paint Co.
01.1998 - 03.2005
Associate of Arts - General Studies
Modesto Junior College
High School Diploma -
Grace M. Davis High School