Mark Lam
Waterloo,ON
Summary
- Detail-oriented Counter Sales Professional with 2 years of experience in plumbing and HVAC products, demonstrating expertise in CRM systems and supply chain management. Proven ability to effectively leverage eCommerce platforms to enhance customer engagement and streamline sales processes. Recognized for delivering exceptional customer service while driving sales growth. Aiming to further develop skills in a challenging environment that fosters professional growth.
- Dynamic Golf Cart and Parts International Sales Representative with 7 years of experience driving revenue growth through strategic client relationships and market expansion. Demonstrated success in achieving sales targets and enhancing customer satisfaction while leveraging strong negotiation and communication skills. Proven ability to analyze market trends and identify opportunities for business development, aiming to further elevate sales performance in a challenging market.
- Highly customer service-oriented mindset.
- Consistently exceeded sales targets in the golf cart parts industry, with double-digit annual growth in North America and Europe markets.
- Strong communication skills, adept at understanding customer needs and staying informed about market trends to contribute to new product development.
- Collaborated effectively with social media influencers to enhance brand awareness and drive product promotions.
- Possesses a "can-do" attitude and a belief in going above and beyond.
- Recently graduated from an HVAC technician diploma course, gaining extensive knowledge about HVAC products and industry.
- Combining previous sales and customer service experience, confident in quickly advancing in HVAC sales or technician roles.
- Ready to leverage skills and expertise to take the career to the next level.
Overview
12
12
years of professional experience
Work History
Inside Sales Representative
Noble Corporation
Cambridge, Ontario
08.2023 - Current
- Greeted customers and provided excellent customer service.
- Answered customer inquiries regarding products, services, and promotions.
- Demonstrated ability to handle multiple tasks simultaneously in a fast paced environment.
- Enforced store policies regarding payment methods, returns and exchanges.
- Followed up with customers after purchase to ensure satisfaction with product and service.
- Handled inventory management responsibilities such as ordering supplies and tracking sales data.
- Resolved customer issues and concerns quickly to promote better service and keep lines moving.
- Answering phone calls, helping customers, placing stock orders, or sourcing the right products to satisfy customers' needs.
- Coordinate with HQ or other branches to arrange product or material transfer on time, and help the customer solve all the problems.
Golf Cart Parts Sales Supervisor
K & E International(HK) Co.ltd
Hong Kong, Hong Kong
02.2018 - 05.2023
- Created and implemented strategic marketing plans to boost revenue levels.
- Increased revenue through successful implementation of external business development initiatives.
- Achieved consistent double-digit growth by sustaining a leading 45% market share in North American region.
- Led management of print ads and social platforms, strategizing successful positioning to boost market presence.
- Evaluated competitor offerings, nurtured connections with industry leaders, and increased customer acquisition.
- Delivered sales performance data to executive teams, offering deep insights into business trends.
- Directed sales planning efforts to optimize business performance.
- Visited clients across multiple continents to grasp regional market trends.
- Engaged in international trade shows like PGA and golf cart exhibitions to identify new business prospects.
Golf Cart Parts International Sales Representative
EDA(China) Trading Co., Ltd
Hong Kong, Hong Kong
02.2014 - 02.2018
- Partnered with regional teams in China and Hong Kong to meet targeted company sales goals.
- Achieved consistent yearly growth in customer acquisition exceeding 20%.
- Managed order placements and follow-ups for overseas clients.
- Developed new business through business development, Facebook promotion, and e-commerce advertisement.
- Participated in annual trade shows such as PGA Merchandise Show, CMAA World Conference, and Club Business Expo.
- Executed rebranding initiatives by redesigning multiple corporate assets such as website, packaging materials, and catalogs.
- Sourced and imported North American products, promoting them effectively in mainland China.
- Supervised export operations including container loading, documentation, customs declaration, and tax refund processing.
- Assessed vendor performance and negotiated pricing to boost company profits.
Education
College Diploma - Heating Refrigeration And Airconditioning Tech
Conestoga College
Waterloo, ON04.2023
Bachelor Degree - Business Administration, Marketing
University of South Australia
Australia03.2006
Some College (No Degree) - Business accounting
Australia Institute of Technology
Singapore02.2003
Skills
- Active Listening Proficiency
- Strong Customer Relationship Management
- Effective Time Management
- Effective Problem-Solving Skills
- Strong Teamwork Skills
- Solution-Oriented Innovator
- Accuracy-Focused
- Proficient in Office Applications
- Effective Presentation and Communication Skills
- Skilled in Business Deal Negotiation
- Financial Decision-Making Expertise
- Proficient in CRM Systems
Higlight of Qaulifications
- Heating Ventilation Air Conditioner Diploma -Conestoga College April 2023.
- G3 Gas fitter License-Qualified Nov 2022.
- Gas Tite Installer Certificate Feb 2023.
- 636 venting installer Certificate Mar 2023.
- Working at Heights-certified by WHSC training. Apr 2022
- Bachelor Degree of Business administration -University of South Australia. Mar 2006
- Business Accounting diploma-AIT Singapore. Feb 2003
Timeline
Inside Sales Representative
Noble Corporation
08.2023 - Current
Golf Cart Parts Sales Supervisor
K & E International(HK) Co.ltd
02.2018 - 05.2023
Golf Cart Parts International Sales Representative
EDA(China) Trading Co., Ltd
02.2014 - 02.2018
College Diploma - Heating Refrigeration And Airconditioning Tech
Conestoga College
Bachelor Degree - Business Administration, Marketing
University of South Australia
Some College (No Degree) - Business accounting
Australia Institute of Technology