Mark Lacroix
OTTAWA,ON
Summary
A seasoned entrepreneur and leader, Leveraging expertise in customer relations and small business operations at Bridge21 to drive significant growth. Skilled in project management and team leadership, Excel in building client relationships and fostering team collaboration. Using a proactive approach has consistently enhanced customer satisfaction and business efficiency.
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
21
21
years of professional experience
Work History
Owner / Operator Bridge21
Self-employeed
01.2020 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
Director of Entertainment
Various Bridge Clubs in Ottawa
04.2015 - 01.2020
- Collaborated with marketing to create and execute strategic plans for promotional, advertising and marketing campaigns.
- Supervised volunteers and sponsors to verify attendance, service quality and adherence to rules and policies.
- Organized performance stage schedules to facilitate event line-up.
- Launched new initiatives to enhance brand visibility and awareness within the local entertainment industry.
- Oversaw logistics for multiple simultaneous events, ensuring seamless coordination between venue staff and performers.
- Mentored junior staff members, fostering a culture of continuous learning and professional growth.
- Managed budgets effectively, ensuring smooth operations and cost efficiency for all events.
Owner / Operator Ironworks Recycling
Self Employed
05.2003 - 03.2012
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Expanded business into new markets.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
Education
High School Diploma -
Immaculata Private High School
Ottawa, ON07.
No Degree - Computer Programming
Otttawa Programming School
Ottawa, ON04.1995
Bachelor of Science - Chemistry And Physics
University of Waterloo
Waterloo, ON04.1984
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Client Service
- Project Management
- Project estimating
- Team Oversight
- Partnership Development
- Customer Service
- Teamwork and Collaboration
- Team Leadership
Languages
English
Native or Bilingual
French
Professional Working
Chinese (Mandarin)
Elementary
Timeline
Owner / Operator Bridge21
Self-employeed
01.2020 - Current
Director of Entertainment
Various Bridge Clubs in Ottawa
04.2015 - 01.2020
Owner / Operator Ironworks Recycling
Self Employed
05.2003 - 03.2012
High School Diploma -
Immaculata Private High School
No Degree - Computer Programming
Otttawa Programming School
Bachelor of Science - Chemistry And Physics
University of Waterloo
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