Mark Kerrison
Kelowna,BC
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Parts Manager
Kelowna Harley-Davidson
04.2023 - Current
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
- Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Streamlined the ordering process for faster and more accurate deliveries, resulting in higher customer satisfaction.
- Identified areas of inefficiency within the department and developed targeted solutions to address these issues, resulting in cost savings and improved processes.
- Developed strong relationships with suppliers to negotiate better pricing, ultimately reducing costs for the company.
- Analyzed sales trends to follow demands of customers and in-shop needs.
- Established effective communication channels with other departments to streamline processes and improve interdepartmental collaboration.
- Set employee schedules for consistent staff coverage and delegated work assignments based upon experience and strengths.
- Supervised and trained staff on product knowledge and customer service.
- Maintained up-to-date knowledge on industry trends and advancements in technology to continuously improve operations within the department.
Journeyman Parts Technician
Dawson Trucking
01.2023 - 04.2023
- Enhanced customer satisfaction with timely order fulfillment and accurate invoicing.
- Maintained organized and efficient workspace to support timely order processing and fulfillment.
- Established a high standard of safety in the workplace by consistently adhering to established guidelines and promoting safe work practices amongst team members.
- Worked closely with manufacturers to stay informed of product updates, recalls, or other pertinent information to ensure proper communication within the organization.
- Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
- Advised customers on substitution or modification of parts to replace original manufacturer parts.
Parts Manager
Kamloops Kia
12.2021 - 01.2023
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Submitted reports to senior management to aid in business decision-making and planning.
- Analyzed sales trends to follow demands of customers and in-shop needs.
- Bolstered sales and inventory management by effectively controlling daily parts program activities.
- Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
- Conducted periodic analysis of current spare parts rooms and service van inventory levels to determine needed parts.
- Reduced expense spending by securing low-cost inventory for customers to drive increased sales and improve customer loyalty.
Whole Sale Parts Manager
Barnes Harley-Davidson Group
04.2013 - 08.2020
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Resolved problems, improved operations and provided exceptional service.
- Used coordination and planning skills to achieve results according to schedule.
- Exceeded goals through effective task prioritization and great work ethic.
Equipment Operator
City Of Lethbridge
05.2012 - 04.2013
- Trained in diverse pieces of equipment and useful attachments to handle team needs.
- Maintained and cleaned equipment after each job and inspected.
- Communicated with ground team members and fellow operators to prevent safety hazards and keep materials moving.
- Used forklifts, hand trucks, scissor lifts and other equipment to move materials around work sites and organized according to need.
- Operated commercial vehicle to transport equipment and job-specific machinery to and from job sites.
- Performed thorough pre-shift and post-shift inspections and accurately completed equipment logs and reports.
Education
Journeyman Parts
ITA Parts Red Seal
08.2021
Diploma - Criminal Justice
Lethbridge Collegiate Institute
Lethbridge, AB03.2012
Skills
- Conflict Mediation
- Quality Control Programs
- Labor Management
- Cost Tracking
- Job Planning
- Supply Requisition
- Analytical and Critical Thinking
- Performance Goal Achievement
- Safety and Security Enforcement
- Managing Parts
- Employee Performance Evaluations
- POS Systems Operations
- Customer Loyalty
- Invoice Processing
- Stock Management
- Materials Delivery Coordination
- Risk Mitigation
- Requirements Anticipation
- Inventory Management
Certification
- H2S Alive
- BC EMR Certificate
- OFA 3
- CPR/AED
- First Responder EMALB
- NFPA 1001, 1002
- HazMat Operations and Awareness
- Class 3Q BCDL
Languages
English
Native or Bilingual
Timeline
Parts Manager
Kelowna Harley-Davidson
04.2023 - Current
Journeyman Parts Technician
Dawson Trucking
01.2023 - 04.2023
Parts Manager
Kamloops Kia
12.2021 - 01.2023
Whole Sale Parts Manager
Barnes Harley-Davidson Group
04.2013 - 08.2020
Equipment Operator
City Of Lethbridge
05.2012 - 04.2013
Journeyman Parts
ITA Parts Red Seal
Diploma - Criminal Justice
Lethbridge Collegiate Institute
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