Mark Kazazian
Coquitlam,BC
Summary
A positive, energetic professional seeking an opportunity to use a background in relationship management, training and facilitation. A dedicated, focused and hard working team player looking to transform or maintain your organizational performance.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Senior Marketing Director
World Financial Group
Vancouver, BC
01.2010 - Current
- Identified and recruited new associates.
- Created and delivered soft skills and technical training sessions for associates.
- Facilitated weekly financial education workshops for guests.
- Provided and trained associates on effective sales techniques and how to provide exceptional service.
- Monitored personal and team results.
- Report extrapolation and analysis.
- Manage book of business, ensuring client files are up to date and compliant.
Training and Development Coordinator
TD Canada Trust Branch Services Centre
New Westminster, BC
03.2007 - 10.2009
- Facilitation of topical training sessions for staff of 300; 10 full day sessions every 2 -3 months.
- Controlled recruitment program by creating marketing materials, deploying recruitment tactics and building external relationships
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Created and controlled systemized interviewing, hiring and onboarding program.
- Maintained and updated candidate records using Excel.
- Selected as Centre Diversity Champion.
- Developed and executed programs to educate and raise awareness around diversity and inclusion.
Financial Services Representative
TD Canada Trust
Burnaby, BC
02.2006 - 03.2007
- Dealt with clients’ personal banking needs daily basis and making referrals to others when necessary.
- Provided efficient and professional service and advice to customers.
- Applied risk and due diligence policies, practices and procedures when extending credit, lending money or dealing with delinquent accounts.
- Expertly dealt with client objections.
- Exceeded quarterly sales goals.
Manager, Customer
TD Canada Trust
Vancouver, BC
07.2003 - 02.2006
- Handled daily branch administrative duties and support frontline staff to maintain professional space and environment in branch common areas, in line with marketing and regulatory guidelines.
- Mentored team on resolving customer complaints and offering personalized advice.
- Maintained optimal employee scheduling to meet customer demands and compliance requirements.
- Improvements in daily operations to achieve operational excellence.
- Built and lead diverse team by using employee talent optimally and ensured their performance management activities were undertaken and completed.
- Kept team updated about end-to-end processes, policies, procedures, TD’s Code of Conduct and ethics, emerging issues, trends, and industry regulations to offer the best customer experience.
- Coached team to ensure customer issues are handled in a timely way, appropriately and consistent with customer problem resolution guidelines.
- Ensured branch met or exceeded Customer Experience Rating metric goals.
Skills
- Presentation Skills
- Recruiting
- Interviewing
- Banking
- Communications Management
- Product Management
- Customer Needs Assessment
- Audience Engagement
- Customer Acquisition and Retention
- Expert Relationship Building and Maintenance
- Campaign Performance Tracking
Certification
LLQP
MFDA
CHRP Candidate - expired
Volunteering - Youth Group Leader
Lead a group of youth ages 12 to 17 once a week. Develop fun games and activities to keep the kids engaged. Deliver "A Moment with Mark" - 10 minutes of sharing relevant life experiences with the kids.
Timeline
Senior Marketing Director - World Financial Group
01.2010 - Current
Training and Development Coordinator - TD Canada Trust Branch Services Centre
03.2007 - 10.2009
Financial Services Representative - TD Canada Trust
02.2006 - 03.2007
Manager, Customer - TD Canada Trust
07.2003 - 02.2006
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