Mark Kauffman
Concord
Summary
Professional with experience in customer service leadership, prepared for this role. Skilled in team collaboration, conflict resolution, and driving performance improvement. Strong focus on achieving results and adapting to changing needs. Known for reliability, communication skills, and fostering positive team environment.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated (CSM) expertise, including competitive offerings, pricing, and market positioning.
Overview
6
6
years of professional experience
Work History
Customer Service Manager
Hobby Lobby
06.2019 - Current
- Assisted in resolving customer inquiries and complaints effectively.
- Provided support in maintaining customer service standards and protocols.
- Learned company policies and procedures to enhance service delivery.
- Collaborated with team members to improve overall customer satisfaction.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Optimized workflow processes to maximize efficiency while maintaining an unwavering commitment to client satisfaction.
- Improved service delivery consistency by monitoring and adjusting workflows.
- Reduced customer complaints by proactively identifying and addressing common issues.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
High School Diploma -
Clayton Valley High School
Concord, CA06-2021
Skills
- Customer service
- Problem-solving
- Customer focused
- Training and mentoring
- Decision-making
- Cash handling
- Adherence to high customer service standards
- Complaint resolution
- Team building and leadership
- Issue resolution
- Staff training
- Positive and constructive feedback
- New hire training
- Workflow management
- Shipping, receiving, and warehousing
- Persuasive
- Tactful and diplomatic
- Focused on customer satisfaction
Accomplishments
- Successfully recruited and trained 5 new customer service representatives.
- Earned 5 year reward in 2024.
- Outlasted over 20+ employees
- Outlasted over 6+ Assistant/Store Managers in the time I have been working
- Resolved product issue through consumer testing.
Timeline
Customer Service Manager
Hobby Lobby
06.2019 - Current
High School Diploma -
Clayton Valley High School