Mark Julongbayan
Toronto,ON
Summary
Achieved significant improvements in patient satisfaction and safety at University Health Network by leveraging expertise in sterilization techniques and fostering strong team communication. Demonstrated professionalism and a continuous learning mindset, leading to enhanced service quality and compliance with health standards.
Overview
8
8
years of professional experience
Work History
Nutrition Service Aide
University Health Network
08.2016 - Current
- Improved patient satisfaction by providing timely and accurate meal service according to dietary restrictions.
- Increased patient safety by adhering to strict sanitation guidelines during meal preparation and service.
- Enhanced team communication by actively participating in staff meetings and sharing valuable feedback regarding nutrition services improvements.
- Ensured continuous quality improvement through regular monitoring of patient feedback and implementing necessary changes in response to their needs.
- Provided compassionate assistance to patients with physical limitations, assisting them during mealtimes as required.
Medical Device Reprocessing Technician
University Health Network
05.2024 - 10.2024
- Reduced risk of cross-contamination through diligent adherence to established protocols and guidelines for medical device reprocessing.
- Maintained a high level of cleanliness in the reprocessing department for optimal infection control measures
- Enhanced patient safety by ensuring the proper cleaning, disinfection, and sterilization of medical devices
- Exhibited strong attention to detail when assembling and packaging sterile devices, ensuring the accuracy of contents and proper labeling for endusers.
- Ensured compliance with regulatory standards through meticulous record-keeping and documentation of reprocessing activities.
- Demonstrated adaptability by effectively managing workload fluctuations due to changing demands or emergencies in the healthcare setting.
- Streamlined department operations with effective organization and prioritization of daily tasks according to urgency levels and facility.
- Collaborated with medical staff to confirm availability of medical equipment for patient care.
- Monitored inventory levels to keep all medical equipment properly stocked.
- Delivered exceptional customer service when interacting with healthcare professionals, addressing inquiries or concerns promptly, professionally, and courteously.
- Contributed to efficient surgical scheduling with accurate inventory management and prompt device availability.
- Improved communication between departments by providing regular updates on equipment status and availability.
Education
Medical Device Reprocessing Technician
Fanshawe College of Applied Arts And Technology
London, ON03.2023
Nutrition And Food Service Management
Centennial College of Applied Arts And Technology
Scarborough, ON08.2010
Skills
- Workplace Safety Adherence
- Surgical Instrument Knowledge
- Professionalism and Ethics
- Continuous learning mindset
- Organizational abilities
- Medical terminology understanding
- Sterilization techniques
- Infection control protocols
- Quality assurance procedures
- Decontamination processes
- Customer Service
- Instrument Cleaning and Sterilization
- Reliability
- Excellent Communication
- Active Listening
- Effective Communication
- Patient confidentiality
Languages
English
Professional Working
Filipino
Native or Bilingual
Timeline
Medical Device Reprocessing Technician
University Health Network
05.2024 - 10.2024
Nutrition Service Aide
University Health Network
08.2016 - Current
Medical Device Reprocessing Technician
Fanshawe College of Applied Arts And Technology
Nutrition And Food Service Management
Centennial College of Applied Arts And Technology