Mark J.S. Senio

• Managed execution of building automation, industrial & Commercial electrical systems.
• Oversaw office administration, including budgeting, forecasting, and sales planning.
• Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Collaborated with management team on long-term strategic planning initiatives for the organization.
• Conducted sales estimating and quoting for project tenders, RFPs, and direct client bidding.
• Developed corporate business plans and strategies, ensuring effective implementation.
• Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
• Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
• Guided employees on understanding and meeting changing customer needs and expectations.
• Performed cost analysis for various projects to determine budget requirements.
• Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
• Structured HR consulting services to support clients during organizational developments and changes.
• Monitored progress through established plans, budgets and measurable results.
• Produced SOPs to document procedures and enhance productivity through standardization.

• Create processes & procedures for development and execution of:
• CRM (Customer Relationship Management) Process, CMMS (Computerized Maintenance Management Systems)
• FAEB (Fully Automated Electronic Bidding Solution) for Construction, Service & inspections
• Scoping studies process & structure, Project management process structure, Completive pricing format review & action plans
• Automation of pricing matrix, Automation Service work tickets, Employee development plan structure, Employee improvement plan structure, Supply chain automation review, Operational excellence core principles
• Full design and implementation of fire alarm & fire suppression service division
• Build and provide training matrix for existing staff and oncoming staff for new systems
• Develop risk analysis for various product lines, make selection of key product providers
• Hire, train and retain individual customer service team members performance objectives to satisfy client services model needs
• Compile, review and act to meet company standards for goal state performance
• Communicate processes and policies to customers, sourcing personnel and sales force
• Guide team on process exceptions followed by completing change management to overall process
• Review and develop processes to prevent losses and execute cost saving measures
• Hire, train and counsel managers and front-line operations resources
• Offer prompt and quality service to operations team professionally
• Hold staff meetings with direct and second level reports to guarantee effective communication & operational excellent
• Confirm incorporation of requirements from HR, Compliance, Legal and Risk into end-to-end flow
• Communicate on escalated contract level scenarios internally and externally.

• Prepared budget forecasts based on projected revenues from various sources within assigned territory.
• Identified opportunities for process improvements within the organization's operations in the area.
• Interacted with external vendors to negotiate contracts for goods or services required by the organization.
• Implemented cost-reduction initiatives to optimize operational efficiency across the region.
• Organized team activities to build camaraderie and foster pleasant workplace culture.
• Developed and maintained strategies for operational excellence and sales growth.
• Monitored order fulfillment representing one third of company’s total business.
• Hired, trained, and retained customer service team members to meet performance objectives.
• Addressed customer complaints and service inquiries to enhance satisfaction.
• Guided teams on process exceptions and implemented change management initiatives.
• Synthesized with Risk Management to identify training opportunities for underwriting team.

• Led operations staff, including project managers, supervisors, technicians, engineers, and coordinators.
• Coached and developed direct reports with regular performance evaluations.
• Achieved billing, margin, expense, and profitability targets outlined in annual business plans.
• Prepared and submitted time-sensitive reports, including operational budgets and revenue forecasts.
• Ensured compliance with Environmental Health & Safety (EH&S) policies through training and audits.
• Trained technicians on system installations, testing, commissioning, and warranty repairs.
• Executed policies for branch operations, project management, business development, and supply chain management.
• Enhanced customer satisfaction by addressing complaints with effective solutions.

• Implemented new policies and procedures per upper management directives.
• Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
• Reviewed completed work to ensure quality, consistency, and conformance.
• Delegated tasks based on shift requirements and employee strengths.
• Provided mentorship to new employees on various company programs.
• Ensured over 150 Suncor staff and contractors effectively managed HSE responsibilities and identified job hazards.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Facilitated availability of standards and tools necessary for safe operations.
• Managed Quality Assurance Procedures, ensuring compliance with document controls in Process Safety Information.
• Coordinated with business units to align production plans with quality standards.

• Oversaw operations across Edson, Hinton, Grande Cache, Grand Prairie, Fox Creek, Drayton Valley, and Rocky Mountain House regions.
• Managed over 100 Surepoint staff and subcontractors in multiple disciplines including electrical, instrumentation, and mechanical operations.
• Directed office administration, budgeting, forecasting, and sales planning efforts.
• Monitored and approved employee expenses, purchase orders, and equipment costs.
• Developed corporate business plans and strategies tailored to specific operational areas.
• Executed business development initiatives with existing and prospective clients.
• Scheduled and managed projects exceeding five million, consistently meeting budgetary and timeline objectives.
• Coordinated field-level engineering and design for electrical and instrumentation project development.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.

• Oversaw operations across Edson, Hinton, Grande Cache, White Court, Drayton Valley, and Rocky Mountain House areas.
• Managed ABB Ber-Mac staff and subcontractors for electrical and instrumentation projects.
• Scheduled, planned, and executed projects exceeding $2 million while adhering to budgets.
• Supervised site activities and managed construction processes to ensure timely completion.
• Developed strategic business plans to drive growth initiatives.
• Cultivated relationships with existing and new clients to enhance business development.
• Coordinated field-level engineering and design efforts for project execution.
• Prepared detailed electrical construction cost estimates to support project budgeting.

• Coordinated and executed conduit, wire, cable tray, and TECK cable installations, including terminations.
• Programmed RTUs (ROC, ZED-I, SCADA Pack), PLCs (Rockwell), UMS, DCS (Delta-V, Honeywell), and fire alarm systems.
• Managed installation of reciprocating and turbine compression systems, flare systems, amine plants, tank gauging, and sulfur plants.
• Performed meter proving and certified custody transfer meters in shop and field environments.
• Troubleshot equipment issues, implemented effective solutions to enhance operational reliability.
• Led weekly team meetings to discuss progress, address issues, and plan future actions.
• Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
• Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.

• Conducted tests on electrical components, circuits, and systems to ensure compliance with safety standards.
• Corrected issues and installed new fixtures, wiring, circuits and motors.
• Collaborated with architects on electrical systems design for new construction.
• Tested continuity of circuits using testing devices such as ohmmeters, voltmeters, ammeters.
• Connected wires to circuit breakers, transformers or other components to form circuits.
• Inspected electrical components to identify hazards, defects, or potential repairs in compliance with codes.
• Used power construction equipment, measuring devices and testing equipment to complete electrical installations.
• Read blueprints or schematic diagrams to determine the layout of a particular job site.
• Diagnosed malfunctioning wiring using test equipment to locate faults.

• After school engagement to develop experience and skills for farm operations.

• After school work, collaborating with journeymen on small assignments.

Restored oil tanks to optimal condition