Summary
Overview
Work History
Education
Skills
References
Extracurricular Activities
Timeline
Generic

MARK-JOSHUA DELA CRUZ

Halifax,NS

Summary

Experienced Resident Manager with solid background in managing building operations, including maintenance, custodial tasks, and security. Strengths lie in problem-solving abilities, budget management and operational efficiency. Previous roles involved improving tenant satisfaction rates through efficient response to service requests and implementation of preventive maintenance programs. Demonstrated ability in effectively coordinating team efforts leading to smooth daily operations.

Overview

6
6
years of professional experience

Work History

Building Manager/Maintenace Personnel

5415 Victoria Rd
Halifax, NS
02.2023 - Current
  • Managed the budget for the facility, ensuring cost effectiveness in all areas of operation.
  • Supervised staff members responsible for cleaning services and other duties related to building management.
  • Handled customer inquiries regarding rental agreements or other matters related to the facility.
  • Negotiated leases with prospective tenants on behalf of property owners.
  • Inspected and monitored the building's physical condition to ensure compliance with established standards.
  • Developed and implemented preventive maintenance programs for building systems, such as HVAC, plumbing, electrical, and security.
  • Coordinated repairs and renovations with contractors and service providers.
  • Conducted regular safety inspections of the premises and equipment.
  • Ensured that all fire safety regulations were met and up-to-date.
  • Maintained accurate records of building operations, including tenant information, lease agreements, rent collections.
  • Make myself available 24/7 for emergencies.

Building Manager

Metcap Living
Halifax, Nova Scotia
08.2021 - 10.2023
  • Inspected and monitored the building's physical condition to ensure compliance with established standards.
  • Conducted regular safety inspections of the premises and equipment.
  • Maintained accurate records of building operations, including tenant information, lease agreements, rent collections.
  • Oversaw daily operations of the building to ensure smooth functioning of all activities within it.
  • Resolved tenant complaints promptly in a professional manner.
  • Initiated contracts with vendors for janitorial services or other maintenance needs.
  • Scheduled and supervised contractors to perform building upgrades and maintenance.
  • Collected rents, deposits and payment of insurance premiums.
  • Handled variety of building maintenance responsibilities, including replacement of door locks and repair of heating and air conditioner problems.
  • Promoted tenant retention through proactive engagement and exceptional service.
  • Coordinated move-ins and move-outs, ensuring smooth transitions for tenants.
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.

UTILITY PERSONNEL

OAKWOOD TERRACE
Dartmouth, NS
02.2021 - 07.2021
  • Conducted regular inspections of all areas to ensure that standards are met and maintained.
  • Monitored inventory levels of supplies and equipment to ensure adequate resources are available at all times.
  • Ensured that all required health, safety, sanitation regulations are followed by staff members.
  • Coordinated with other departments regarding special events or projects requiring additional cleaning services.
  • Resolved customer complaints promptly and efficiently while ensuring a positive experience.
  • Collaborated with management teams on various projects relating to facilities upkeep and hygiene.
  • Scheduled routine deep cleans for specific areas within the facility according to established guidelines.
  • Coordinate activities with supervisors to ensure that services are provided in an efficient and timely manner.

KITCHEN STAFF

HS RESTAURANT HOLDINGS INC.
Dartmouth, NS
08.2018 - 03.2020
  • Cleaned and sanitized work surfaces, equipment, utensils, dishes, or silverware.
  • Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
  • Stocked and replenished kitchen supplies and ingredients as needed.
  • Followed health and safety guidelines for food preparation and service.
  • Operated various kitchen appliances such as mixers, slicers, ovens, grills .
  • Monitored inventory of supplies and communicated needs to supervisor.
  • Ensured that all dishes were prepared in accordance with restaurant standards.
  • Maintained cleanliness of work areas throughout shift.
  • Checked temperatures of freezers, refrigerators, and heating equipment to ensure proper functioning.
  • Organized all storage areas in an efficient manner to maximize space utilization.
  • Contributed to successful kitchen operations with smooth handling of daily checklists.

Education

HIGH SCHOOL DIPLOMA -

DARTMOUTH HIGH SCHOOL
DARTMOUTH, NS
06.2020

BACHELOR OF COMMERCE (Computing information system) -

SAINT MARY’S UNIVERSITY
HALIFAX, NS

Skills

  • Maintenance and repair skills (Plumbing, Painting, Electrical)
  • Technical and technology related work
  • Problem solving skills
  • Interpersonal and communication skills
  • Efficient
  • Attention to details
  • Administrative and Organizational skills
  • Physical Ability
  • Works well under pressure
  • Adaptable

References

  • Rizza Mae (Property Manager), 782 882 0901
  • Salvador Mojal Jr. (Resident Manager), 782 234 1798
  • Vernon Villagonza (Store Manager), 587 990 0060
  • Mennie Alba (Commuinity Leader), 902 403 7031

Extracurricular Activities

Free Believers in Christ Fellowship International God’s Army Community Fellowship (GACF-Halifax)

Timeline

Building Manager/Maintenace Personnel

5415 Victoria Rd
02.2023 - Current

Building Manager

Metcap Living
08.2021 - 10.2023

UTILITY PERSONNEL

OAKWOOD TERRACE
02.2021 - 07.2021

KITCHEN STAFF

HS RESTAURANT HOLDINGS INC.
08.2018 - 03.2020

HIGH SCHOOL DIPLOMA -

DARTMOUTH HIGH SCHOOL

BACHELOR OF COMMERCE (Computing information system) -

SAINT MARY’S UNIVERSITY

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