MARK JORDAN
Lloydminster,AB
Summary
Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills.
Overview
39
39
years of professional experience
Work History
Branch Manager
Brandt Truck & Trailer
01.2020 - Current
- Work with Parts Service and Sales, main objective to look after the customer, in a busy Peterbilt dealership
- Deliver on company expectations, using planning and tools provided
- View sales, P&L to identify areas of concern
- Oversee the daily operations of the Branch- main objective people.
- Maintained friendly and professional customer interactions.
- Engaged employees in business processes with positive motivational techniques.
- Boosted sales and customer loyalty through incentive programs.
- Oversee all staff in branch on a daily basis.
Parts Manager
Brandt Truck & Trailer (Peterbilt)
01.2008 - 01.2020
- Daily collaboration with all departments
- Ensure steady parts supply to front and back counters
- Order parts from vendors and warehouses
- Identify Product lines to market
- Work with local and vendor lead promotions
- Learn and introduce new business systems and programs
- Control Inventory of $2 million, purchases returns, obsolescence.
- Supervised and trained staff on product knowledge and customer service.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
- Set employee schedules for consistent staff coverage and delegated work assignments based upon experience and strengths.
Parts Manager
Thomas Hardie Commercials Ltd
01.1992 - 01.2007
- Volvo Truck & Bus
- Ordered Inventory for 2 branches
- Visit customers to further increase sales
- Support the Service and Sales Department
- Undertake special projects for management and Volvo UK
- Cover callout for customers in need after hours
- Control $3 million, inventory in 2 locations .
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Set employee schedules for consistent staff coverage and delegated work assignments based upon experience and strengths.
- Analyzed sales trends to follow demands of customers and in-shop needs.
- Led weekly production and operations contractor meetings, facilitating stronger communication, and helping to resolve critical issues.
- Involved in Branch health and safety.
Parts Counter Person
Offley Bros Transport, Leyland DAF Dealer
01.1985 - 01.1992
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
- Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
- Ordered parts for customers, repair shops and Service department for use internally and external customer equipment.
- Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
Education
Graduate - management University
Cervus Equipment University
Calgary, AB2014
Red Seal Interprovincial Journey Parts Technician - Parts
Lakeland College
Vermillion2012
Warrington University
1999
City & Guilds Motor Vehicle Part 1 & 2 - undefined
Chester College of Further Education
1989
Grade 12 - undefined
Sutton Comprehensive
1984
Skills
- Understanding People
- Parts Identification
- Excel, Word
- Paccar Ecat
- Cummins Quickserve
- Caterpillar SIS
- Volvovision
- Blaze/ DSI
- Jiu Jitsu Instructor
- Human resources knowledge
- Familiar with account coding
- Relationship building and management
- Staff Management
- Strong team-builder
- Accounts Payable
- Accounts Receivable
- Customer service awareness
- Team Player
- Revenue Generation
- Proficient in MS Office
- Approachable
- Verbal/written communication
Additional Information
- I left school and stepped into the Parts world, have experience with Leyland, DAF, Volvo- truck and Bus, Peterbilt, Cummins, Paccar MX, Eaton, Dana, Chelsea, Mistsubishi, Freight Rover, Austin Rover, Landrover, so a good mix of Parts look up and a variety of manufacturers,
- Moved into a supervisors role, then into management.
Martial Arts
Coach children and adults for a non profit Jiu Jitsu club, this is very satisfying watching others achieve so much.
Timeline
Branch Manager
Brandt Truck & Trailer
01.2020 - Current
Parts Manager
Brandt Truck & Trailer (Peterbilt)
01.2008 - 01.2020
Parts Manager
Thomas Hardie Commercials Ltd
01.1992 - 01.2007
Parts Counter Person
Offley Bros Transport, Leyland DAF Dealer
01.1985 - 01.1992
Graduate - management University
Cervus Equipment University
Red Seal Interprovincial Journey Parts Technician - Parts
Lakeland College
Warrington University
City & Guilds Motor Vehicle Part 1 & 2 - undefined
Chester College of Further Education
Grade 12 - undefined
Sutton Comprehensive
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