Mark Johnson

Detail-oriented and customer-focused professional with experience in underwriting, appraisals, sales, inventory management, and damage assessment. Proven track record of delivering exceptional customer service, streamlining inventory processes, and contributing to sales growth in fast-paced dealership environments. Adept at building rapport with clients and ensuring smooth transactions.

• Built strong customer relationships, driving repeat business and referrals.

• Assisted in developing sales strategies, meeting or exceeding monthly sales quotas.

• Delivered personalized customer service to guide clients through the sales process and secure deals.

• Supported underwriting processes by reviewing loan applications, ensuring compliance with dealership policies.

• Performed routine inventory checks to maintain accurate records and improve stock management efficiency.

• Assessed and documented vehicle damages, providing detailed reports for repair or resale.

• Managed incoming inventory, inspecting vehicles for damages and ensuring proper documentation.

• Conducted market research for accurate vehicle appraisals and competitive pricing.

• Collaborated with the finance team to facilitate underwriting and loan approvals.

• Work leads via phone, text and email with intent to get customers into the dealership and close the deal.

Licensed real estate professional with 6 years of experience assisting buyers and sellers in fast-paced markets. Strong expertise in conducting home showings, hosting open houses, and providing top-tier customer service. Adept at communicating market insights and fostering positive client experiences. Passionate about helping homebuyers navigate their journey with professionalism and care.

• Responsible for hosting prospective home buyers and serving as a real estate liaison between buyers and Redfin listing agents
• Conducts tours and property visits with perspective home buyers
• Host Open Houses for Redfin Listing agents at various locations throughout the DC area
• Coordinates and attends Home Inspections
• Completes reports and admintrative tasks for listing agents and buying agents

Results-driven regional sales professional with extensive experience in laboratory testing services and B2B sales. Proven ability to develop and maintain strong client relationships, drive revenue growth, and expand market share. Expertise in account management, lead generation, and strategic sales planning. Adept at working in regulated industries, ensuring compliance while delivering top-tier service.

• Regional Sales Manager responsible for territory growth and retention in the DC Metropolitan Area and B2B bulk sales to high-profile, preferred industrial clients
• Responsible for marketing and promotion of the products in the assigned accounts
• Builds and deepens client relationships with strategic customer base to foster sales and account expansion
• Runs and manages complex account(s) with multiple opportunities across different functions with forecast and budgetary accuracy, while serving as the primary customer point of contact while also identifying sales opportunities
• Leads and manages entire sales-cycles with experience in negotiating terms and understanding associated business risks
• Managed pipeline acquisition goals and identifies strategic partnerships/ alliances while using Customer Relationship Management (CRM), Salesforce, to monitor client acquisition goals and forecasts for annual sales KPIs
• Initiated bi-weekly on-site Stakeholder engagement events designed to showcase client products and services on a bi-weekly basis
• Compiled marketing materials and collateral for strategic distribution to new and existing clients, resulting in a 15-25% increase in product sales
• Served as the corporate liaison
• Oversaw business operations, product distribution, and provided conflict resolution for residential and commercial properties to maintain 95%+ customer satisfaction rate

Direct sales professional with a proven track record in driving revenue growth for Xfinity’s internet, TV, and mobile services. Adept at building strong customer relationships, generating leads, and closing sales in competitive markets. Skilled in face-to-face sales, cold calling, and door-to-door prospecting, with a passion for providing excellent customer experiences and meeting sales targets.

• Responsible for the promotion and sales of Comcast products and services
• Monitored industry, customer, and competitive trends
• Demonstrated an advanced knowledge of Comcast products, promoting and selling offerings to individual customers by knocking every door within assigned territory
• Displayed thorough and recent competitive knowledge of features, benefits, product differences, pricing, and campaigns for video, high-speed Internet, voice and XFINITY Home
• Effectively communicated and developed rapport with customers
• Evaluated individual customers' existing and potential product needs and made recommendations
• Increased customer understanding of Comcast products and pricing models as well as competitive advantage over other service providers
• Evaluated competitive offers and frames response to show the benefits of Comcast
• Exercised effective communication, organizational, and people skills, as well as strong customer service skills to attract and develop customer relationships
• Identified customer needs and provided customer-centric product solutions

Experienced Fuel Operations Manager with a strong background in aviation fuel services, logistics, and team leadership. Proven ability to manage fueling operations efficiently while ensuring safety, regulatory compliance, and operational excellence. Adept at coordinating with airlines, ground operations, and regulatory agencies to maintain seamless fuel distribution and quality control.

• Served as the Chief Safety Officer (CSO) to team ensuring the overall well-being of staff on a daily basis
• Monitored and maintained flight schedules and daily operations for over 120 aircrafts on a daily basis
• Reviewed daily, weekly and monthly service metrics and KPIs
• Provided recommendations and implementation of quality improvement methods
• Conceptualized efficient ways to improve daily processes and quickly developed ad-hock solutions for fueling and maintenance issues
• Spearheaded results-driven initiatives to reduce cost and increase efficiency of day-to-day procedures
• Provided formal performance appraisals to direct reports
• Monitored job performance of team members and provided constructive feedback
• Worked with staff to improve performance and meet performance goals
• Drastically minimized the potential for on-the-job accidents by establishing a no-tolerance policy for questionable behavior on the work site
• Maintained all contractual, financial and administrative documentation for reporting purposes